Amelia, OH- Desktop support Technician Level II

Heunets | Trusted Partner for Enterprise IT Operations; Amelia (OH); On-site; USD 47,000 - 53,000; Full time

Job summary

A leading company in IT Services is seeking a Desktop Support Technician Level II in Amelia, OH. The role involves providing desktop support, troubleshooting various systems, and ensuring operational consistency across shifts. Ideal candidates should possess a Bachelor's degree in Computer Science and relevant IT experience, including support for Windows environments and customer service proficiency. This is a full-time position with opportunities for professional growth.

Qualifications

• 3-5 years of experience in Windows Desktop support.
• CompTIA A+, Microsoft Certified Professional (MCP) or equivalent certification.
• Proven ability to multi-task and meet SLAs.

Responsibilities

• Provide local and remote desktop support and troubleshoot hardware/software issues.
• Engage with third-party vendors for complex issues.
• Maintain ticket updates for all reported incidents.

Skills

Troubleshooting

Analytical skills

Communication skills

Customer service

Problem-solving

Education

Bachelors Degree in Computer Science or related field

Tools

Microsoft Office 365

Windows 7-10

Microsoft Active Directory

Helpdesk ticketing systems

Enterprise anti-virus solutions

Job description

Join to apply for the Amelia, OH- Desktop support Technician Level II role at Heunets | Trusted Partner for Enterprise IT Operations

1 day ago Be among the first 25 applicants

Join to apply for the Amelia, OH- Desktop support Technician Level II role at Heunets | Trusted Partner for Enterprise IT Operations

Get AI-powered advice on this job and more exclusive features.

Desktop Technician will:

Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Provide Break Fix, fault diagnosis and resolution.

Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite.

The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  
  
  

Candidate Required Minimum Qualifications And Skills

• Bachelors Degree or equivalent in Computer Science or a related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 3 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Heunets | Trusted Partner for Enterprise IT Operations by 2x

Get notified about new Desktop Support Technician jobs in Amelia, OH.

HelpDesk Technician - Pacific Time Zone Hours

Blue Ash, OH $47,500.00-$53,000.00 1 week ago

L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services

Fort Mitchell, KY $19.00-$23.00 15 hours ago

L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services

IT Applications & Network Support Technician

L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services

Crescent Springs, KY $19.00-$23.00 5 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.