Desktop Support Technician

PSECU; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

PSECU in Harrisburg, PA is seeking an IT Support Technician to join the Information Technology department. This gateway role provides hands-on experience in a dynamic IT environment and a path to grow within a stable organization.

You will be the first line of help desk support, troubleshoot hardware and software issues, document incidents, deploy new devices, and assist with asset management. This position is 100% onsite, Monday through Friday.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Good documentation of incidents and actions taken.
• Familiarity with IT asset tracking and software deployment processes.

Responsibilities

• Be the first line of support for user inquiries via phone, email, and ticketing system.
• Troubleshoot common technical problems related to hardware, software, network connectivity, and peripherals.
• Document user interactions and incident details thoroughly and accurately.
• Participate in deploying new devices and updating software across the organization.

Skills

Customer service

Troubleshooting

Documentation

Asset management

Education

High School

Tools

Ticketing system

Knowledge base

Job description

Members Achieve More isn’t just a tagline for us, it’s part of everything we do! We’re looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that’s remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The IT Support Technician is a gateway position within the Information Technology (IT) department, part of the bargaining unit. This role provides hands‑on experience in a dynamic IT environment, offering the opportunity to learn from experienced professionals, develop valuable skills, and contribute to the smooth operation of our organization’s technology infrastructure.

Schedule: Monday thru Friday 9:00AM to 5:00PM, 100% onsite expectation.

In this position, you will

• Be the first line of support for user inquiries received via phone, email, and ticketing system.

• Troubleshoot common technical problems related to hardware, software, network connectivity, and peripherals.Effectively utilize knowledge‑base resources and established procedures to resolve user incidents.

• Document user interactions and incident details thoroughly and accurately.

• Participate in deploying new devices and updating software across the organization.

• Identify and escalat ...

• Assist with basic IT asset management tasks.

• Other duties as assigned.

Qualifications:

High School (Required)

Any equivalent combination of experience and education.| Required