Desktop Support Technician

Resource Logistics Inc.; East Moline (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Resource Logistics Inc. in East Moline, IL is seeking a hands-on Travel Tech Engineer to support IT device configuration, deployment, troubleshooting, and asset management.

You will image, configure, and deploy laptops and desktops, troubleshoot hardware, and manage IT assets while coordinating inventory and shipments. This role requires onsite work and travel to client sites.

Qualifications

• Depot management or configuration center experience.
• Laptop/desktop lifecycle management and hardware troubleshooting.
• Knowledge of Microsoft 365, Intune, and SCCM.
• ServiceNow and IT asset management experience.
• Strong communication and organizational skills.

Responsibilities

• Image, configure, and deploy laptops, desktops, and other devices.
• Perform hardware troubleshooting, break/fix repairs, and warranty coordination.
• Manage IT assets, inventory audits, shipping, and receiving.
• Update asset records, incidents, and tasks in ServiceNow.
• Support device refresh projects and onsite deployments.

Skills

Depot management experience

Lifecycle management

Hardware troubleshooting

Communication

Organizational skills

Tools

Microsoft 365

Intune

SCCM

ServiceNow

Job description

Travel Tech Engineer – Depot Management/ Desktop Support Technician

Location: East Moline, IL 61244 (Onsite)

Pay Rate: $20.75/hr. on W2

Travel: 1–2 times per month; expenses covered by client

Job Description:

We are seeking a hands‑on Travel Tech Engineer to support IT device configuration, deployment, troubleshooting, and asset management.

Key Responsibilities:

• Image, configure, and deploy laptops, desktops, and other devices.
• Perform hardware troubleshooting, break/fix repairs, and warranty coordination.
• Manage IT assets, inventory audits, shipping, and receiving.
• Update asset records, incidents, and tasks in ServiceNow.
• Support device refresh projects and onsite deployments.

Required Skills:

• Depot management or configuration center experience.
• Laptop/desktop lifecycle management and hardware troubleshooting.
• Knowledge of Microsoft 365, Intune, and SCCM.
• ServiceNow and IT asset management experience.
• Strong communication and organizational skills.

Important: Candidates must be comfortable working onsite in East Moline and traveling to client offices and factories across Iowa, Illinois, and occasionally other states, including Kansas. Travel expenses are covered by the client.