Desktop Support Technician

Franklin Fitch; Detroit (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role demands a proactive professional with MSP experience or a background in Healthcare IT support. Responsibilities include delivering onsite support, troubleshooting technical issues, and maintaining compliance with HIPAA regulations. The ideal candidate will have strong customer service skills and the ability to work independently. Competitive salary range of $55,000 - $70,000 per year, with benefits including medical and vision insurance.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2-3 years of experience in Desktop Support or MSP roles.
• Ability to work independently in a field-based role.

Responsibilities

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops and servers.
• Maintain compliance with HIPAA regulations in healthcare IT environments.

Skills

Customer Service

Communication

Networking Fundamentals

Education

CompTIA A+

Network+

CCNA

Tools

Active Directory

Windows Server 2016/2019/2022

Office 365

Meraki APs

Job description

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $70,000.00/yr

Direct message the job poster from Franklin Fitch

Principal Recruitment Consultant - IT Infrastructure - Franklin Fitch

We are seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role requires a proactive and customer-focused professional who can troubleshoot technical issues efficiently and support a variety of IT infrastructure components. The successful candidate will have MSP experience or a background in Healthcare IT support. Basic networking knowledge, including familiarity with Meraki APs, is a plus.

Responsibilities:

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls.
• Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations.
• Provide hands-on troubleshooting for Meraki APs and other network infrastructure.
• Collaborate with internal IT teams to ensure optimal system performance.
• Maintain compliance with HIPAA regulations and best practices in healthcare IT environments.
• Travel to affiliate sites across Pennsylvania and New York as needed.

Required Skills & Qualifications:

• 2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles.
• Strong knowledge of Windows Server 2016/2019/2022.
• Experience with Active Directory, Group Policy, and Office 365.
• Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management).
• Ability to work independently in a field-based role.
• Strong customer service and communication skills.
• Certifications such as CompTIA A+, Network+, or CCNA (preferred but not required).
• Valid driver’s license and reliable transportation.

Preferred Experience:

• Background in MSP environments or Healthcare IT support.
• Understanding of HIPAA compliance would be nice to have.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Hospitals and Health Care, and Medical Practices

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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