Desktop Support Specialist 5730

Tier4 Group; Pittsfield (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Tier4 Group is seeking a senior-level worksite technician to support endpoint computing devices and peripherals on site in Pittsfield, MA. The role involves diagnosing and resolving hardware, software, printer, network, conference room A/V, and telecommunications issues while maintaining clear communication with customers and technical stakeholders throughout resolution.

The position is 100% onsite in Pittsfield, MA, and requires US citizenship.

Qualifications

• Minimum of one year of relevant technical support experience.
• Ability to troubleshoot endpoint hardware, software, network, and peripherals.
• Experience with printers, plotters, scanners, and drives.
• Experience supporting conference room A/V equipment.
• Ability to install, configure, and maintain hardware and software.
• Strong customer-service orientation and communication skills.
• Ability to work onsite in Pittsfield, MA; US citizenship required.

Responsibilities

• Provide senior-level technical support for endpoint devices and peripherals.
• Receive, diagnose, document, and resolve user-reported hardware, software, network, telecommunications, and peripheral issues.
• Manage user requests (tickets) in Service Now per SLAs.
• Troubleshoot and maintain drives, printers, plotters, scanners.
• Install, configure, test hardware, operating systems, and standard productivity software.
• Assist with installation, implementation, and upgrade of internal systems.
• Communicate clearly with users and stakeholders to resolve issues efficiently.

Skills

Technical support

Endpoint troubleshooting

Customer service

Communication

Ticket management

Collaboration

AV support

Job description

Tier4 Group is looking for Senior-level worksite technician supporting endpoint computing devices and peripherals. Services shall include responding to user requests; diagnosing and resolving hardware, software, printer, network, conference room A/V and telecommunications issues; and communicating effectively with customers and technical stakeholders throughout issue resolution.

This position is 100% onsite in Pittsfield, MA. Due to the nature of the job you must be a US CITIZEN.

• Provide senior-level technical support for endpoint computing devices and associated peripherals.
• Receive, diagnose, document, and resolve user-reported hardware, software, network, telecommunications, and peripheral issues.
• Manage user requests (tickets) in Service Now – includes updating tickets and resolving tickets per approved SLAs.
• Troubleshoot, maintain, and monitor internal and external hard drives, printers, plotters, and scanners.
• Install, configure, test, and maintain computers, monitors, keyboards, printers, disk drives, network/telecommunications equipment, and related peripherals.
• Install, configure, and verify the proper operation of operating systems and standard productivity software, including word-processing and spreadsheet applications.
• Assist with the installation, implementation, configuration, and upgrade of internal systems.
• Validate successful deployments and upgrades and provide user support during transition activities.
• Communicate clearly with users and technical stakeholders, maintain a customer-focused approach, and collaborate with internal teams to resolve issues efficiently.

Must Have Skills:

• Minimum of one year of relevant technical support experience.
• Demonstrated ability to troubleshoot and resolve endpoint hardware, software, network, telecommunications, and peripheral issues.
• Experience supporting computers, monitors, keyboards, printers, plotters, scanners, and internal and external hard drives and other related peripheral equipment.
• Experience supporting conference room A/V equipment – basic troubleshooting and meeting support.
• Ability to install, configure, test, and maintain hardware, peripherals, operating systems, and standard productivity software.
• Ability to assist with installation, implementation, and upgrade of internal systems.
• Strong customer-service orientation, communication skills, and ability to collaborate effectively with users and technical teams.