Desktop Support Technician

TieTalent; Colorado; On-site; USD 65,000 - 85,000; Full time

Job summary

Join a leading company in Colorado as a Desktop Support Technician, where you'll provide exceptional IT support in a dynamic professional environment. This role involves communication with users at all levels, managing equipment, and a strong emphasis on customer service. Ideal candidates will have a background in IT support, with a preference for those with experience in law firms, and will enjoy competitive compensation along with robust benefits packages.

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) benefits

Employee assistance benefits

Sick time off

Qualifications

• Two plus years of experience preferred.
• Experience in supporting a Law firm preferred.
• Advanced knowledge of Windows 10 and Microsoft Office Suite.

Responsibilities

• Providing excellent IT customer support for regional office.
• Tracking and maintaining inventory of IT equipment.
• Acting as point of contact for outside IT and vendors.

Skills

Customer Service

Communication

Detail-oriented

Multi-tasking

Education

A+ Certification

Bachelor's Degree in a Computer related field

Tools

Windows 10

Microsoft Office Suite

iManage Work 10

Video conference solutions

Job description

About

At Polsinelli, What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!

Polsinelli is hiring a Desktop Support Technician in our Denver office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities. Must be proactive and able to anticipate, analyze and resolve issues under pressure. Job will focus on high level customer service within the technical support field.

Essential Duties

Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets Tracking all end-user support activities through the IT Department's system Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office Identifying issues that need additional support and escalating to internal or external resources Tracking and maintaining inventory of IT equipment in the office Reimaging computers and making repairs Managing new hire setups, including ordering and configuration of equipment Acting as point of contact for outside IT, vendors and office equipment Participating in demonstration, testing, configuration, and training of new technology Identifying opportunities to improve, automate, or simplify processes or systems Participate in a rotating on-call schedule that involves after hours and weekend support Developing and maintaining an advanced level of proficiency with software and hardware in use Working independently to research and resolve complex technical issues Working as part of the IT Support Team, providing premiere customer service and support to all end-users, internal and external. Occasionally visiting remote offices to provide onsite assistance and inventory tasks as needed Other tasks and projects as assigned ADDITIONAL DUTIES:

Ability to serve as a backup to the Help Desk Analysts when required Maintain inventory using internal tracking systems to ensure accurate reporting Assist with local installation of network devices Occasional travel to other offices may be required Occasional overtime work as needed EXPERIENCE/SKILLS

Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude Ability to lift and/or move computer equipment and boxes Advanced knowledge of Windows 10 and Microsoft Office Suite Knowledge of iManage Work 10 Knowledge of video conference solutions a plus A+ and/or Bachelor's degree in a Computer related field and two plus years of experience preferred Experience in supporting a Law firm preferred, but not required

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The budgeted salary range for this position is $65,000 - $85,000.

As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Nice-to-have skills

• Customer Service
• Colorado, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English