Desktop Support Technician

Trinity Health; Clinton (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance their technical support team. In this role, you will configure and install software for desktops and laptops, provide Tier 2 support, and assist users in navigating technology challenges. Your expertise will help maintain efficient operations and ensure a smooth user experience. This position offers a collaborative environment where your contributions will be valued, and your professional growth supported. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Hands-on experience with application installation and hardware troubleshooting.
• Familiarity with Microsoft desktop OS and applications.

Responsibilities

• Configures and installs software for desktop and laptop computers.
• Provides Tier 2 support and troubleshooting for hardware and software issues.

Skills

Application Installation

Hardware Troubleshooting

Microsoft Desktop OS

Networking (LAN/WAN)

Communication Skills

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

PC Imaging Software

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Configures and installs TIS users’ desktops and laptops. Participates in the installation and roll-out of new software packages, upgrades, and new desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to ITS users for basic software and hardware end-user computer and desktop-based LAN systems.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Configures and installs software for TIS users’ desktop and laptop computers.
• Installs new computer hardware (desktop, laptop, PDA, printer, etc.) at users’ locations.
• Provides desk-side end-user Tier 2 support and troubleshooting for hardware and desktop software issues.
• Assists with the rollout of new/upgraded desktop software packages.
• Supports mobile workforce.
• Helps end-users learn to use software comfortably and fosters positive communication with technical staff.
• Performs routine desktop and network maintenance tasks.
• Troubleshoots network problems including connection issues.
• Assists in physical moves of computer equipment.
• Participates in on-call support rotation as specified by management.
• Escalates issues appropriately based on severity or troubleshooting outcomes.
• Maintains knowledge of applicable laws, regulations, and organizational policies to ensure compliance and ethical behavior.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate’s degree or technical institute graduate/certificate or equivalent experience; Bachelor’s degree preferred.
• At least one year of hands-on experience with application installation, hardware, and troubleshooting.
• Microsoft and/or PC certifications (A+, Network+, etc.) desirable.
• Experience with Microsoft desktop OS and applications (Office, Outlook).
• Knowledge of networking (LAN/WAN) and IT best practices preferred.
• Experience with PC imaging is desirable.
• Excellent communication and interpersonal skills.
• Strong oral and written communication skills for client interaction and documentation.
• Ability to troubleshoot software and hardware issues effectively.
• Ability to remain calm and helpful in all situations.
• Comfortable working in a collaborative, shared leadership environment.
• Personal qualities of honesty, integrity, and caring, with the ability to motivate others aligned with Trinity Health’s values.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Ability to organize and adapt work priorities, manage multiple tasks in a potentially stressful environment.
• Compliance with Trinity Health policies and procedures.
• Ability to read, analyze, and interpret technical and business documents.
• Ability to write reports, procedures, and correspondence.
• Capability to lift and move objects weighing up to 50 pounds.

The above statements describe the general nature and level of work performed by individuals in this role. They are not exhaustive of all duties.

Our Commitment to Diversity and Inclusion

Trinity Health, a leading not-for-profit Catholic healthcare system, values diversity, equity, and inclusion. Our workforce reflects a range of experiences, abilities, and talents, enabling us to provide accessible and equitable care. We are an Equal Opportunity Employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.