MSP L2 Remote Desktop Support Technician

Ledgent Technology; San Jose (CA); Remote; USD 65,000; Full time

Job summary

Ledgent Technology is seeking a Remote Tier 2 Helpdesk Support Technician with a minimum of 3-5 years of remote desktop experience. In this role, you will effectively resolve escalation tickets and troubleshoot various network components, aiming for high service desk efficiency. Strong knowledge of RMM tools and certifications like COMPTIA A+ are preferred.

Qualifications

• 3-5 years of experience in Remote Desktop.
• 1+ year as an escalation technician.
• Strong documentation and client service skills.

Responsibilities

• Maintain Service Desk KPIs; Closure Rate of 6-8 tickets per day.
• Troubleshoot server, switches, wireless, and network infrastructure.
• Resolve escalation tickets effectively.

Skills

Remote Desktop Experience

Escalation Resolution

Root Cause Analysis

Documenting Service

Network Troubleshooting

RMM Tools Knowledge

Education

COMPTIA A+

Network+

Tools

ConnectWise

Datto

Huntress

Windows 10/11

Office 365

Job description

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description :

Location : 100% Remote

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $65k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10 / 11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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