Desktop Support Technician

San Antonio Shoemakers (SAS); San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in comfort footwear seeks a dedicated Desktop Support Technician to enhance its IT operations. This role involves maintaining IT equipment, providing exceptional customer service, and troubleshooting various technical issues. You will collaborate with multiple departments to ensure seamless operations and support server upgrades while upholding IT security standards. This is a fantastic opportunity for a self-motivated individual with a strong work ethic to contribute to a team-oriented environment. If you are eager to make a difference in a dynamic workplace, this position is perfect for you.

Qualifications

• Technical knowledge of various operating systems including Windows, iOS, Android, and Linux.
• Customer service experience and effective communication skills are essential.

Responsibilities

• Maintain and support all computer operations and troubleshoot issues.
• Administer Active Directory and manage network systems.

Skills

Microsoft Windows

iOS

Android

Linux

Customer Service

Computer Hardware

Networking (TCP/IP)

Technical Documentation

Problem-Solving

Effective Communication

Tools

Active Directory

Point of Sale (POS)

Job description

Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas-based company, has been in business for over 49 years and has developed a reputation as a premier American manufacturer of high-quality comfort footwear.

Position

SAS has an opening for a Desktop Support Technician. The Desktop Support Technician will be responsible for maintaining all IT-related equipment. The primary duties include handling helpdesk phone calls and tickets from end users, updating software and hardware for all IT equipment, replacing, testing, and building PC hardware for SAS end users. The ability to work collaboratively and independently with excellent technical knowledge of all operating systems is required. You will work closely with multiple departments within SAS Shoes.

Experience Requirements

• Technical knowledge of Microsoft Windows, iOS, Android, and Linux operating systems.
• Troubleshoot issues with voice, data, applications, and other Level 1 tier problems.
• Customer Service experience is required.
• Proficient in computer hardware.
• Basic networking knowledge of TCP/IP, firewalls, and protocols.
• Ability to create and improve technical documentation.
• Participate in developing user training programs and recommend changes.
• Identify and escalate problems requiring escalation.
• Self-starter with the desire to take initiative.
• Ability to work collaboratively or independently.
• Manufacturing systems experience is a plus.
• Demonstrate outside-the-box thinking.
• Help Desk experience is a plus.
• Effective listening and verbal communication skills, maintaining proper phone etiquette.
• Self-motivated, detail-oriented, with a strong work ethic.
• Maintain safety regulations in factory and warehouse areas.
• CompTIA training is a plus.
• Point of Sale (POS) experience is a plus.
• PCI Compliance experience is a plus.
• Ability to work on-call, after hours, and weekends.
• Reliable transportation.
• Organize and prioritize daily work with minimal supervision.

Job Responsibilities

• Maintain and support all computer operations.
• Problem-solve and troubleshoot computer-related issues.
• Maintain IoT (Internet of Things) equipment.
• Work effectively in a team environment.
• Monitor service alerts and perform remediation or escalation.
• Perform software installations, build, and deploy computer images.
• Maintain IT security standards.
• Support server system upgrades as directed.
• Understand and manage network cabling.
• Administer Active Directory and file storage.
• Manage network and email systems.
• Communicate effectively, maintaining proper phone etiquette.
• Multi-task efficiently.
• Travel up to 10% as needed.
• Perform daily duties as directed.

Must-Have Attributes/Attitudes/Aptitudes

• Self-starter with initiative.
• Ability to work independently or collaboratively.
• Accountable for actions.
• Respectful at all times.
• Ask for and offer help when needed.
• Self-motivated with a strong work ethic.

Physical Requirements

• Lift up to 30 lbs.
• Sit or stand for 8–10 hours.

SAS is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. No phone calls or agencies, please.