Desktop Support Technician II US

neteffects; Charleroi (Washington County); On-site; USD 41,000 - 56,000; Full time

Job summary

A leading company seeks a Deskside Support Technician responsible for hands-on hardware and software support in a dynamic environment. Candidates should have strong customer service skills and experience in IT support roles, providing maintenance for computer systems and networks.

Benefits

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Qualifications

• 3–6 years of experience in deskside support or related IT role.
• Strong customer service and communication skills.

Responsibilities

• Provide deskside support including hardware repair and troubleshooting.
• Perform Install, Move, Add, Change (IMAC) tasks as needed.
• Troubleshoot network connectivity issues.

Skills

Customer service

Troubleshooting

Installation

Communication

Job description

Deskside Support Technician
Pay Rate: $24/hr
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Location: Charleroi, PA 15022
Temp to Hire

Position Overview:

We are seeking a Deskside Support Technician to provide comprehensive hardware and software support in a professional and fast-paced environment. This is a hands-on, customer-facing role responsible for maintaining, troubleshooting, and repairing computer systems and peripherals.

Key Responsibilities:

• Provide deskside support including hardware repair, troubleshooting, and imaging
• Perform IMAC (Install, Move, Add, Change) tasks as needed
• Maintain and troubleshoot PC hardware and software systems
• Offer hands & feet support for server and network hardware (as needed)
• Support and maintain user account information including rights, security, and systems groups
• Troubleshoot network connectivity issues, including tracing connections to switches
• Support mobile devices, mobile networks, and mobile data plans (a plus)
• Identify and resolve product failures; order and replace parts when necessary
• Provide end-user training and document support activities
• Escalate unresolved issues to appropriate support teams

Requirements:

• Drug and Background screening
• Reliable transportation
• 3–6 years of experience in deskside support or related IT role
• Strong customer service and communication skills
• Ability to lift up to 50 lbs safely
• Comfortable navigating multiple buildings and production floor environments
• Experience with hardware/software installation, troubleshooting, and repairs

Preferred Qualifications:

• A+ Certification (not required, but a plus)
• Experience with mobile technology and supporting mobile users
• Familiarity with server and network equipment support

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.