Desktop Support Technician

Compucom Staffing; Deerfield Beach (FL); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join their client’s team onsite in Deerfield Beach, FL. You will deliver end-user support, troubleshooting Windows 11 and Office 365, and managing devices via Intune.

You’ll handle deskside and remote support, collaborate with cross-functional teams, and help maintain ticket SLAs while traveling as needed in the local area.

Qualifications

• Minimum 2–5+ years of desktop experience, both deskside and remote.
• Windows 11 OS experience required.
• Excellent customer service and interpersonal skills.
• Experience with ticketing systems (ServiceNow / Remedy / ConnectWise).
• Microsoft Intune experience desired.
• Must have a valid driver's license, clean MVR, and reliable transportation.
• Must be able to travel to other locations as needed.

Responsibilities

• Provide onsite and deskside desktop support for end users, including executive level support.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Manage devices and users through MS Intune.
• Troubleshoot Windows 11, Office 365, MS Authentication, and mobile issues.
• Set up and provision equipment for business users.
• Manage the ServiceNow ticket queue and meet SLA requirements.
• Escalate issues to other teams to drive resolution.

Skills

Deskside support

Windows 11

Customer service

Ticketing systems

Intune

Driver's license & travel

Interpersonal skills

Tools

ServiceNow

Remedy

ConnectWise

Intune

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Deerfield Beach, FL and provide end-user support.

Duties And Responsibilities

• Provide desktop support for onsite users to include executive level support
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Device and user management through MS Intune
• Troubleshooting Windows 11 OS, Office 365, MS Authentication and mobile issues
• Perform setup and provisioning of equipment to business users
• Managing Team Service Now Ticket queue (Meeting Ticket SLAs)
• Driving issue to resolution through engagement/escalation to other support teams (when required)

Skills And Qualifications

• Minimum 2 to 5+ years of related desktop experience, both deskside and remote
• Windows 11 OS experience required
• Excellent customer service and interpersonal skills
• Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise)
• Microsoft Intune experience desired
• Must have a valid drivers license, clean MVR, and reliable transportation
• Must have the ability to travel to other locations as needed

Wage Range

The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Fair Chance Information

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.