Desktop Support Technician

KTek Resourcing; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

KTek Resourcing is seeking an IT Deskside Support Engineer to deliver hands-on, onsite technical support in healthcare facilities, ensuring device reliability and uninterrupted patient care.

You will bridge Service Desk, Infrastructure, Network, Security, and Application teams, utilize ITSM tools such as ServiceNow, and work independently onsite while following strict safety and privacy policies.

Qualifications

• Minimum 4+ years of experience in enterprise or healthcare IT support.
• Experience supporting healthcare environments preferred.
• Strong attention to detail and documentation discipline.

Responsibilities

• Deliver hands-on, onsite IT support within healthcare facilities to ensure device reliability and patient care.
• Bridge Service Desk, Infrastructure, Network, Security and Application teams through site-specific support activities.
• Work independently onsite with accountability and adhere to safety and security standards.

Skills

Attention to detail

Independent onsite work

Communication skills

Resilience under pressure

Tools

Windows OS

Printers & peripherals

Networking basics

Remote support tools

ServiceNow

Job description

The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.

This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

• Minimum 4+ years of experience in:
• Experience supporting enterprise or healthcare environments preferred.

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Technical Skills

• Strong hands on experience with:
• Windows desktops and laptops
• Common peripherals and printers
• Basic networking concepts
• Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

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Behavioral & Operational Skills

• High attention to detail and documentation discipline.
• Ability to work independently onsite with accountability.
• Strong communication and interpersonal skills.
• Ability to function under pressure in clinical environments.
• Strong sense of ownership and reliability.

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Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.