Desktop Field Support

Resource Logistics Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Resource Logistics Inc. seeks an IT Deskside Support Engineer to deliver on-site technical support in healthcare facilities, ensuring device reliability and uninterrupted operations affecting patient care.

You will bridge Service Desk, Infrastructure, Network, Security, and Applications teams with hands-on, site-specific support. Role requires strong technical capabilities, strict compliance with healthcare safety standards, and clear communication with users and resolver teams.

Qualifications

• Onsite IT support experience in healthcare settings.
• Knowledge of device security and patient data privacy helpful.
• Strong communication with users and IT teams.

Responsibilities

• Business Hours & Non Business Hours On Call support required.
• Onsite incident and request execution quality.
• Physical device availability and readiness.
• Accurate asset tracking and lifecycle updates.
• Safe handling of equipment in clinical environments.
• Timely resolution of issues escalated from Service Desk.
• Clear communication with users, Service Desk, and resolver teams.

Job description

DOMAIN: Healthcare (Hospitals, Clinical Locations, Research Centers, Corporate Offices)

About the Role

The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

Responsibilities

• Business Hours & Non Business Hours On Call support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams