Desktop Support Technician III [AQ-20940]

Aquent; Minneapolis (MN); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Aquent is seeking a Desktop Support Technician to be the first line of contact for employees needing technical assistance. You’ll resolve issues quickly, manage hardware, software deployment, and assist with peripherals, while maintaining IT infrastructure.

Travel within the Minneapolis metro area is required, with mileage covered and a personal vehicle necessary. You’ll collaborate with IT teams to ensure reliable service delivery and contribute to the efficiency of daily operations in a

Qualifikationen

• Associate degree or equivalent work experience in IT or a related field.
• 5–7 years of desktop support or IT support experience.
• Hands-on knowledge of Windows OS, hardware, software, and networking.
• Strong diagnostic and problem-solving abilities with prompt issue resolution.
• Experience with VPN, firewalls, TCP/IP, and switches is preferred.
• Excellent customer service orientation and clear communication skills.

Aufgaben

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or in person.
• Perform remote and on-site troubleshooting for LAN/WAN and related systems.
• Install, configure, and upgrade PC software and Windows operating systems.
• Maintain computer systems, peripherals, and conference room equipment.
• Log incidents and resolutions in ServiceNow and track inventory.
• Follow up with users to ensure full functionality and coordinate with IT staff for escalation.

Kenntnisse

Customer service

Troubleshooting

Communication

Time management

Networking basics

Ausbildung

Associate degree in computer science or related field

Tools

ServiceNow

SCCM

Jobbeschreibung

Notes: Selected candidate will be expected to travel the Minneapolis metro area daily. Typically, within 30 minutes of the office. Milage will be covered, but worker must provide their own transport.

Aquent is partnering with a prominent organization dedicated to delivering vital services, where technology underpins every aspect of our operations. This company is committed to maintaining a seamless and efficient technical environment, empowering its workforce to focus on what they do best. Join a team that values innovation and reliability, ensuring critical functions run smoothly and reliably.

Are you ready to be the hero behind the scenes, ensuring smooth operations and empowering an entire workforce? In this pivotal role, you won’t just be troubleshooting technical issues; you’ll be the backbone of our operational efficiency, directly impacting daily productivity and ensuring uninterrupted service delivery. Your expertise will be crucial in maintaining the digital tools that drive our mission forward, making a tangible difference in the day-to-day lives of our employees and the success of our organization.

As a Desktop Support Technician, you will be the first point of contact for technical assistance, resolving issues swiftly and efficiently to minimize downtime. You will play a key role in maintaining our IT infrastructure, from hardware setup to software deployment, and contribute to a responsive and supportive IT environment. This position offers the opportunity to collaborate with various teams, continuously enhance your technical skills, and directly contribute to the operational excellence of a forward-thinking company.

Key Responsibilities

• Serve as the primary point of contact for employees seeking technical assistance via phone, email, or in person.


• Perform remote troubleshooting using diagnostic techniques and pertinent questions to resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


• Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other essential applications.


• Maintain the daily performance of computer systems, assisting with hardware setup and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.


• Record events, problems, and their resolutions in logs or helpdesk software like ServiceNow, and meticulously track inventory of equipment and spares.


• Follow up with clients to ensure their systems are fully functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.

Required Qualifications

• Associate’s degree in computer science or a related field, or equivalent work experience.


• 5-7 years of experience in a desktop support or IT support role.


• In-depth knowledge of computer hardware, software, and networking, with hands-on experience in Windows-based environments.


• Excellent troubleshooting skills for resolving a wide range of technical issues promptly.


• Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.


• Strong customer service orientation coupled with effective communication skills to clearly interpret and advise on technical issues.


• Proven experience with helpdesk or IT support tasks and using issue tracking systems.


• Ability to manage time and priorities effectively within a fast-paced working environment, maintaining detailed records of incidents and solutions.

Preferred Qualifications

• Experience with Break/Fix troubleshooting.


• Proficiency with ServiceNow (highly preferred).


• Experience with SCCM.


• Background in the utility industry.


• A highly motivated self-starter comfortable working in a dynamic, fast-paced environment.