Desktop Support Technician

Insight Global; Oklahoma City (OK); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

Insight Global is seeking a Desktop Support Technician to provide onsite and remote technical support for one of our clients. This individual will troubleshoot Windows devices, Microsoft 365 applications, user accounts, peripherals, and basic networking issues.

They will also manage support tickets, configure computers, assist with mobile devices and inventory, and elevate complex issues when needed. Day-to-Day responsibilities include troubleshooting desktop, Microsoft 365, account, software,

Qualifications

• 2+ years of desktop or IT support experience
• Experience troubleshooting Windows 10/11 and Microsoft 365
• Knowledge of Active Directory, password resets, and user support
• Experience troubleshooting computers, printers, monitors, and other peripherals
• Basic networking and remote desktop support knowledge
• Strong communication, customer service, and problem-solving skills
• Ability to manage multiple tickets and work with employees at all levels
• Ability to routinely lift IT equipment and occasionally lift 60 to 100 pounds

Responsibilities

• Troubleshoot desktop, Microsoft 365, account, software, and peripheral issues
• Manage tickets and document resolutions within required service levels
• Reset passwords and support user accounts through Active Directory
• Image, build, and configure computers for employees
• Assist with mobile devices, equipment procurement, and inventory
• Support executives and elevate non-standard technical issues

Skills

Desktop support experience

Windows troubleshooting

Active Directory

Hardware peripherals troubleshooting

Networking & Remote Desktop

Communication & problem-solving

Ticket management

Physical lifting 60-100 lbs

Education

Associate degree in Computer Science or related field

Tools

Imaging & configuring computers

Mobile device management exposure

IT inventory processes

Job description

• 2+ years of desktop or IT support experience
• Experience troubleshooting Windows 10/11 and Microsoft 365
• Knowledge of Active Directory, password resets, and user support
• Experience troubleshooting computers, printers, monitors, and other peripherals
• Basic networking and remote desktop support knowledge
• Strong communication, customer service, and problem-solving skills
• Ability to manage multiple tickets and work with employees at all levels
• Ability to routinely lift IT equipment and occasionally lift 60 to 100 pounds

Plusses

• Associate degree in Computer Science or a related field
• Experience imaging and configuring computers
• Exposure to mobile device management and IT inventory processes

Job Description

Insight Global is seeking a Desktop Support Technician to provide onsite and remote technical support for one of our clients. This individual will troubleshoot Windows devices, Microsoft 365 applications, user accounts, peripherals, and basic networking issues. They will also manage support tickets, configure computers, assist with mobile devices and inventory, and elevate complex issues when needed.

Day-to-Day

• Troubleshoot desktop, Microsoft 365, account, software, and peripheral issues
• Manage tickets and document resolutions within required service levels
• Reset passwords and support user accounts through Active Directory
• Image, build, and configure computers for employees
• Assist with mobile devices, equipment procurement, and inventory
• Support executives and elevate non-standard technical issues

Compensation:

$18/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.