DESKTOP SUPPORT TECHNICIAN

CI Design, Inc.; Boston (MA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) matching

Commuter benefits

PTO

Paid company holidays

Job summary

CI Design, Inc. in Boston, MA is seeking a Desktop Support Technician to join our in-house IT team. You will support the IT Manager and users across six office locations, troubleshooting software and hardware issues and ensuring smooth daily operations.

The role requires solid help desk experience, strong communication, and a willingness to work after hours when needed. Competitive compensation includes medical, dental, vision, 401(k) matching, PTO, and paid company holidays.

Qualifications

• Some IT Help Desk Support experience preferred.
• Strong communication skills and a patient, service-oriented approach.
• Attention to detail in recording ticketing system information and following procedures.
• Strong problem-solving, analytical, and creative thinking skills.
• Relevant training or experience required.
• Ability to work after hours and weekends if necessary or required.

Responsibilities

• Troubleshooting problems and responding to users’ inquiries.
• Managing tickets from creation to completion.
• Password resets.
• Software installation on users’ devices.
• Hardware troubleshooting including peripherals and monitor issues.
• Overseeing IT service desk operations and customer support.
• Participate in IT projects such as hardware refreshes and OS upgrades.
• Ability to lift 50 lbs.

Skills

Help Desk Support

Customer service

Technical troubleshooting

Hardware troubleshooting

Software installation

Problem-solving

Documentation

Job description

DESKTOP SUPPORT TECHNICIAN

Department: GENERAL

Employment Type: Full Time

Location: BOSTON, MA

Reporting To: IT MANAGER

Compensation: $55,000 / year

Description

We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.

KEY RESPONSIBILITIES

• Troubleshooting problems and responding to users’ inquiries
• Managing tickets (creating, updating, and tracking them through their life cycle)
• Password resets
• Software installation of basic software applications on users’ devices
• Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
• Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
• Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
• Ability to lift 50 IBs

SKILLS, KNOWLEDGE AND EXPERTISE

• Some IT Help Desk Support experience preferred
• Strong communication skills and a patient, service-oriented approach
• Attention to detail in recording ticketing system information and following procedures
• Strong problem-solving, analytical, and creative thinking skills.
• Relevant training or experience required.
• Ability to work after hours and weekends if necessary or required

BENEFITS

• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.