Desktop Support Technician

Applicable Limited; Berea (OH); On-site; USD 40,000 - 75,000; Full time

Job summary

Join a dynamic team as a Desktop Support Technician in a vibrant manufacturing environment. This role involves on-site installation and maintenance of desktops and peripherals, ensuring a seamless user experience. Ideal candidates will have a strong background in technical support, excellent customer service skills, and the ability to troubleshoot effectively. Work collaboratively with clients to meet their needs and exceed expectations. This is a fantastic opportunity to grow within a forward-thinking organization that values innovation and adaptability.

Qualifications

• 3+ years of desktop/technical support experience required.
• A+ Certification and knowledge of Windows OS environment preferred.

Responsibilities

• On-site installation and maintenance of desktops and peripherals.
• Troubleshooting and repairing client technology in various environments.
• Ensuring customer satisfaction and meeting service level agreements.

Skills

Desktop Support

Troubleshooting

Customer Service

Windows OS

A+ Certification

Executive Support

Verbal Communication

Written Communication

Interpersonal Skills

Team Collaboration

Education

High School Diploma

Technical Certification

Job description

Req ID:323417

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Berea, Kentucky (US-KY), United States (US).

The Desktop Support Technician will be responsible for on-site installation, implementation, configuration, maintenance, troubleshooting and/orrepair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.

This position will be a Client based position in a manufacturing environment, so steel toe shoes are required.

Role Responsibilities

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
• Basic installation and maintenance of technical products.
• Follows predefined procedures and tasks in everyday activities.
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Basic Qualifications

• 3+ years desktop/technical support experience

Additional skills

• A+ Certification
• Executive Support or White Glove Support experience is strongly preferred
• Excellent customer service skills
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Strong troubleshooting skills

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.