Desktop Support Technician

University Of Michigan; Ann Arbor (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

The University of Michigan, Ross School of Business, is seeking a full-time Desktop Support Technician to assist with audiovisual and first-tier desktop support for faculty and staff. This temporary, 12-month role operates Monday through Friday, 8:00 AM to 5:00 PM, and is primarily onsite at a designated U-M location in Michigan.

You will set up classroom AV equipment, support events with technical recommendations, and diagnose hardware, software, and network issues, coordinating with technical

Qualifications

• Experience providing desktop support in a professional environment.
• Familiarity with audiovisual technology and classroom/event technology setup.
• Strong troubleshooting skills and ability to work collaboratively with technical teams.

Responsibilities

• Provide classroom and AV setup, troubleshoot classroom technology and respond to requests.
• Set up and support event technology, advise on technical options with organizers.
• Diagnose and resolve hardware, software, and network issues; coordinate with technical teams.

Skills

Desktop support

AV technology

Troubleshooting

Job description

We seek a full-time Desktop Support Technician to support technology for the Ross School of Business. This position will focus on supporting audiovisual technology while also providing first-tier desktop support to faculty and staff. The role is temporary, limited to 12 months, and work hours are Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities*

Classroom & AV Support

Provide technical guidance set up and troubleshoot classroom technology,

perform routine equipment checks, and respond to support requests.

Event Support

• Set up and support event technology, provide technical recommendations, and collaborate with internal and external organizers.

Desktop Support

• Diagnose and resolve hardware, software, and network issues, escalating complex problems as needed.
• Maintain devices in coordination with technical teams.

Required Qualifications*

• Experience providing desktop support in a professional environment.
• Familiarity with audiovisual technology and classroom/event technology setup.
• Strong troubleshooting skills and ability to work collaboratively with technical teams.

Modes of Work

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Additional Information

• Full-time, temporary (12-month duration)
• Monday-Friday, 8:00 AM - 5:00 PM
• Pay Rate: $18.00 - $20.00/hour

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.