Desktop Support Technician

JobDiva, Inc.; Allentown (Lehigh County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client onsite in Allentown, PA. Provide end-user support and handle hardware/software issues.

The ideal candidate has 3–6+ years of PC hardware/software support, deskside support, ServiceNow familiarity, and strong customer-facing communication. CompTIA A+ is preferred but not required.

Qualifications

• 3–6+ years of PC hardware/software support experience.
• Deskside and hands-on hardware support.
• Experience with ServiceNow or similar ticketing system.
• Customer-facing experience.
• Able to multi-task in a fast-paced environment.
• CompTIA A+ certification preferred but not required.

Responsibilities

• Maintains, troubleshoots, and repairs computer hardware and peripherals.
• Documents, upgrades, or replaces hardware and software.
• Supports and maintains user accounts and security groups.
• Trains employees and repairs product failures as needed.
• Resolves network connection issues and traces to switches.
• Escalates problems if unable to resolve.
• Represents the company professionally to customers.
• Interacts with customers, responding to routine technical questions.

Skills

PC hardware

PC software

Deskside support

ServiceNow

Network trouble

Customer facing

Mobile data

Multi-tasking

CompTIA A+

Tools

ServiceNow

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Allentown, PA and provide end-user support.

Duties and Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues, track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Comfortability providing hands and feet support for network connection issues
• Hardware and software support experience
• Knowledge and experience utilizing ServiceNow or similar ticketing system
• Deskside support experience
• Customer facing experience
• Experience supporting mobile data plans, mobile networks, and devices is a plus
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
• CompTIA A+ certification preferred but not required

Wage Range

The rate for this position is between $18.75 - $25.00per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing