Desktop Support Tech III – Temp-to-Perm, Customer-Centric IT

Spectraforce Technologies; St. Louis (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Spectraforce Technologies in St. Louis, MO is seeking a Desktop Support Technician III to deliver on-site IT helpdesk support for end users and maintain desktop systems.

You will diagnose and fix hardware and software issues, provide courteous service, and communicate clearly with customers. The role emphasizes strong troubleshooting, professional demeanor, and the ability to translate technical terms into plain language for non-technical users.

Qualifications

• 2-5 years of related work experience, or AA degree, or technical training or equivalent.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.

Responsibilities

• Deliver exceptional customer service as the face of the company.
• Interact with clients to diagnose and fix technical problems on site.
• Diagnose and fix hardware and software issues affecting desktop systems.
• Prepare reports and communicate findings clearly to customers.

Skills

Customer service mindset

On-site support

Troubleshooting

Communication

Education

AA degree or technical training

A+ Certification

Job description

Spectraforce Technologies in St. Louis, MO is seeking a Desktop Support Technician III to deliver on-site IT helpdesk support for end users and maintain desktop systems.

You will diagnose and fix hardware and software issues, provide courteous service, and communicate clearly with customers. The role emphasizes strong troubleshooting, professional demeanor, and the ability to translate technical terms into plain language for non-technical users.