Desktop Support Technician III

Spectraforce Technologies; St. Louis (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Spectraforce Technologies in St. Louis, MO is seeking a Desktop Support Technician III to deliver on-site IT helpdesk support for end users and maintain desktop systems.

You will diagnose and fix hardware and software issues, provide courteous service, and communicate clearly with customers. The role emphasizes strong troubleshooting, professional demeanor, and the ability to translate technical terms into plain language for non-technical users.

Qualifications

• 2-5 years of related work experience, or AA degree, or technical training or equivalent.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.

Responsibilities

• Deliver exceptional customer service as the face of the company.
• Interact with clients to diagnose and fix technical problems on site.
• Diagnose and fix hardware and software issues affecting desktop systems.
• Prepare reports and communicate findings clearly to customers.

Skills

Customer service mindset

On-site support

Troubleshooting

Communication

Education

AA degree or technical training

A+ Certification

Job description

Job Title: Desktop Support Technician III

Location: St. Louis, MO 63101

Duration: 2 Months (Temp to Perm)

What You'll Do

In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians! Thats where you come in!

You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen.
• Be helpful and understanding - provide the support you would want!
• Customize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost effective repair to minimize customer downtime.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.

In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You'll Work With

As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You' ll work to create the ideal experience that any customer would seek to encounter.

For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You' ll be the face of our operation and the go-to for what makes our company run our customers.

Who You Are

Experienced

• 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge.

Personable

• Relatable and responsible when interacting with ALL customers
• When the customer has a problem are they going to dread your visit If yes, you're not picking up what we re putting down.
• Consultative approach to solving issues Help us, help them!
• Reliable.
• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Will attempt to connect to anyone you meet, no matter how difficult.

Go-Getter

• Insatiable desire for knowledge, independence, and success strive for more than the status quo.
• Not intimidated by problems you've never seen before confidence is key!
• Hungry to work hard and hungry to grow your career!