Desktop support specialist with Security Clearance

CEdge Inc.; Illinois; On-site; USD 55,000 - 85,000; Full time

Job summary

CEdge Inc. is seeking an experienced Helpdesk Specialist (Tier II) for on-site support at Scott AFB, IL. The role focuses on troubleshooting desktop/workstation issues and maintaining baseline configurations for secure networks.

Candidates must hold IAT II and multiple security certifications (CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP). A Secret clearance is required to access sensitive environments and deliver timely resolutions.

Qualifications

• IAT II certification required.
• CCNA Security or CSA+ or equivalent security certs.
• Security+CE or SSCP certification preferred.
• GICSP, GSEC certifications listed as required.

Responsibilities

• Provide on-site Help Desk support for SDDC’s NIPRNET and SIPRNET users.
• Troubleshoot, diagnose, and resolve workstation and peripheral problems per baseline configurations.
• Create and maintain a knowledge database of resolutions and provide monthly copy to Government.
• Deliver required Knowledge Database by the 10th business day of the following month.

Skills

Troubleshooting

Desktop support

Imaging

Hardware maintenance

Knowledge base

Job description

Cedge has an immediate requirement of Helpdesk Specialist at SCOTT AFB,IL.

Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), , located in Scott AFB, IL.

If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

Clearance Requirements: Secret Clearance .

The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.

Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.

The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.

The contractor shall provide the Government a copy of the database monthly.

Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month.

Needed:

• Configuration, maintenance, and troubleshooting of desktop platforms.
• Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.
• The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.

Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP