Desktop Support Specialist – Mac/Windows & Client Care

RadNet, Inc.; Arlington (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

RadNet, Inc. is seeking an IT help desk specialist to diagnose problems and manage client relationships, acting as a liaison between support areas and the technology team to ensure rapid resolution of issues.

The role involves troubleshooting Windows and Macintosh desktops, supporting Mac OS X Server, documenting actions, and assisting with VPN and remote laptop setup. Strong customer service, clear English communication, and the ability to learn client applications are essential.

Qualifications

• Must be detail-oriented and able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills with urgency and empathy toward the affected user.
• Exceptional written and verbal communication skills in English.
• Ability to quickly learn and acquire expertise in client's custom applications.
• Self-starter with strong organizational skills and ability to prioritize workload.
• Knowledge of ticketing workflow tools and related systems is preferred.

Responsibilities

• Troubleshoot issues on Windows and Macintosh desktops/laptops from network drop to desktop, excluding security patches/updates.
• Respond to alerts or escalations from ITSS; determine probable cause and take actions to restore operations.
• Support Mac OS X and related tools; assist with Mac server configuration and administration.
• Provide GUI-level assistance with Mac OS X Server configuration and server administration.
• Support MAC in Windows XP environment (virtual) and Mac OS X Server environments.
• Document troubleshooting steps and corrective actions in the Help Desk system.
• Load and update antivirus software on desktops/laptops as required.
• Assist with creation of knowledge base articles for problem remediation.
• Assist with office moves and device reconnects; communicate IT notices as needed.

Skills

Customer service

Verbal communication

Written communication

Learning agility

Team player

Attention to detail

English fluent

Tools

Ticketing system

Job description

RadNet, Inc. is seeking an IT help desk specialist to diagnose problems and manage client relationships, acting as a liaison between support areas and the technology team to ensure rapid resolution of issues.

The role involves troubleshooting Windows and Macintosh desktops, supporting Mac OS X Server, documenting actions, and assisting with VPN and remote laptop setup. Strong customer service, clear English communication, and the ability to learn client applications are essential.