Hybrid IT Support Specialist: End-User Devices

Indiana University Health; Bloomington (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Indiana University Health is seeking a Specialist-Information Services Intermediate to provide hands-on support for IU Health end user devices, software, and peripherals. You will diagnose issues, install equipment, and collaborate with Networking, Servers, Databases, Applications, and Vendors to restore services.

The role requires strong customer interaction, basic networking knowledge, and the ability to work on-site with some hybrid flexibility.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• 2-4 years' experience in Service Desk required.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Previous Phone support experience required.
• Recommends experience working in a Network Operations Center.
• Requires the ability to work any shift or day as needed by management.

Responsibilities

• Provide hands-on assistance and remote/onsite support to end-users.
• Install hardware, software and peripherals.
• Support thin clients, scanners, printers, MFDs, Apple and mobile devices.
• Support Windows and macOS, Android, Microsoft O365, VDI.
• Diagnose and troubleshoot technical issues.
• Resolve network, software, and hardware problems.
• Follow ticketing procedures and document updates.
• Coordinate with IT staff to ensure smooth IT operations.

Skills

Service Desk

A+ Certification

Networking

Windows OS

macOS

Phone Support

Troubleshooting

Education

High School Diploma

Bachelor's preferred

Tools

Ticketing system

Job description

Indiana University Health is seeking a Specialist-Information Services Intermediate to provide hands-on support for IU Health end user devices, software, and peripherals. You will diagnose issues, install equipment, and collaborate with Networking, Servers, Databases, Applications, and Vendors to restore services.

The role requires strong customer interaction, basic networking knowledge, and the ability to work on-site with some hybrid flexibility.