Desktop Support Specialist — Flexible Hours & Travel

LexisNexis Legal & Professional; Dayton (OH); On-site; USD 45,000 - 74,000; Full time

Job summary

LexisNexis Legal & Professional is seeking an entry-level IT support role to provide technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktops, workstations, and network-related technologies across the organization.

This position offers the opportunity to develop technical expertise in a collaborative environment, with potential travel to trade shows and flexible support for users.

Qualifications

• High school-level knowledge of computer hardware and software.
• High school degree, technical certifications, or equivalent work experience required.
• A+ Certification or other technology certifications a plus.
• Hardware/software installation skills.
• Hardware/software troubleshooting skills. Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving and organizational skills.
• Ability to travel less than 25%.

Responsibilities

• Resolve end-user desktop computer issues including hardware and peripherals.
• Provide setup and support at trade shows with occasional travel.
• Monitor and troubleshoot IT infrastructure for failures and performance issues.
• Troubleshoot and resolve hardware, software, telecom, and application issues.
• Install and configure desktop systems and workstations.
• Support end users under supervision.
• Assist with network-related troubleshooting tasks.
• Perform additional duties as assigned.

Skills

Problem solving

Organizational skills

Travel readiness

Education

High school diploma

A+ Certification

Technical certifications

Job description

LexisNexis Legal & Professional is seeking an entry-level IT support role to provide technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktops, workstations, and network-related technologies across the organization.

This position offers the opportunity to develop technical expertise in a collaborative environment, with potential travel to trade shows and flexible support for users.