Technical Support Specialist,

RELX International; Miamisburg (OH); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Travel to trade shows

Job summary

LexisNexis Legal & Professional is seeking an entry-level IT support specialist to provide end-user desktop assistance across the organization. You will install, configure, and troubleshoot desktop systems while collaborating with a global team.

This role offers hands-on experience in IT operations, network-related tasks, and support at trade shows with periodic travel, contributing to a fast-paced tech environment.

Qualifications

• High school-level knowledge of computer hardware and software.
• A+ or similar certifications preferred; equivalent experience acceptable.
• Willing to travel up to 25% and install/ troubleshoot hardware and software.

Responsibilities

• Resolve end-user desktop issues including hardware, printers, and software.
• Provide setup and support at trade shows with occasional travel.
• Monitor and troubleshoot IT infrastructure for failures and events.
• Install and configure desktop systems and workstations.
• Assist with network-related troubleshooting and general IT duties.
• Perform other duties as assigned.

Skills

Hardware knowledge

Software knowledge

Problem solving

Organizational skills

Travel ability

Education

High school degree

A+ Certification

Tools

Monitoring tools

Job description

Are you passionate about technology and enjoy helping others solve technical challenges?

Would you like to build your IT support skills while contributing to a global organization that values innovation, collaboration, and professional growth?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About The Role

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment.

Responsibilities

• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
• Install and configure desktop systems and workstations.
• Support end users with technical issues under supervision.
• Assist with network-related troubleshooting activities.
• Perform all other duties as assigned.

Requirements

• High school-level knowledge of computer hardware and software.
• High school degree, technical certifications, or equivalent work experience required.
• A+ Certification or other technology certifications a plus.
• Hardware/software installation skills.
• Hardware/software troubleshooting skills.
• Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving and organizational skills.
• Ability to travel less than 25%.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.