Desktop Support Specialist — Fast, Reliable IT Help

Wipro; Boston (MA); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Medical and dental options

Paid time off

Disability insurance

Job summary

Wipro is looking for a dedicated support professional to handle various client service requests in Boston. The successful candidate will ensure client satisfaction by managing software, hardware, and network issues in a timely manner. With responsibilities including ticket management and root cause analysis, the role demands at least 3-5 years in desktop support.

Compensation ranges from $45,000 to $121,000 based on skills and experience, along with standard benefits like medical coverage and paid leave options.

Qualifications

• 3-5 years of experience in a relevant role is required.

Responsibilities

• Ensure timely response to all tickets raised by client end users.
• Provide solutioning for service requests while maintaining quality.
• Coordinate with on-site teams for complex problem resolution.

Skills

Desktop Support

Job description

Wipro is looking for a dedicated support professional to handle various client service requests in Boston. The successful candidate will ensure client satisfaction by managing software, hardware, and network issues in a timely manner. With responsibilities including ticket management and root cause analysis, the role demands at least 3-5 years in desktop support.

Compensation ranges from $45,000 to $121,000 based on skills and experience, along with standard benefits like medical coverage and paid leave options.