Desktop Support Specialist – End-User IT & Hardware

Diamondback E&P LLC; Midland (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Diamondback E&P LLC is seeking a Desktop Support Analyst I in Midland, TX. The role provides end-user technical support across company locations, handling hardware, software, connectivity, and end-user issues, with hands-on, phone, email, and remote assistance.

The position requires a 1+ year IT desktop support background, valid driver's license, ability to travel occasionally, and lifting up to 35 pounds. Oil and gas industry experience is a plus.

Qualifications

• High School Diploma or GED.
• 1+ year IT desktop support experience.
• 1+ year Microsoft desktop operating systems including Microsoft Office.
• Valid Driver's License and clean driving record.
• Occasional travel and ability to lift 35 pounds.

Responsibilities

• Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
• Diagnose hardware, software, connectivity, and application issues across laptops, desktops, peripherals, networks, servers, storage systems, and business apps.
• Install, configure, maintain, repair, and replace desktop hardware and software.
• Document support requests, troubleshooting steps, resolutions, and escalations in the company help desk system.
• Monitor and manage help desk requests through resolution per established standards.
• Maintain hardware and software inventory and assist with software-license tracking.
• Research desktop technologies and recommend approved products/equipment.
• Participate in testing, documentation, and implementation of technology projects.
• Assist with hardware lifecycle planning, capacity planning, and future equipment needs.
• Follow information-security, data-protection, safety, and device-handling requirements.
• Provide guidance and customer-focused support to employees with varying technical experience.
• Availability for after-hours, weekend, holiday, or on-call support may be required.
• Perform other related duties as assigned.

Job description

Diamondback E&P LLC is seeking a Desktop Support Analyst I in Midland, TX. The role provides end-user technical support across company locations, handling hardware, software, connectivity, and end-user issues, with hands-on, phone, email, and remote assistance.

The position requires a 1+ year IT desktop support background, valid driver's license, ability to travel occasionally, and lifting up to 35 pounds. Oil and gas industry experience is a plus.