Desktop Support Specialist

ICONMA; Newport Beach (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare company in Newport Beach is seeking a Desktop Support Specialist to configure PCs, troubleshoot hardware, and provide customer support for applications. This role requires strong organizational skills, technical expertise, and an MCSE certification, with growth opportunities and health benefits.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• 1-3 years in technical support is preferred.
• Familiarity with remote servicing and transportation.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Configures PCs and manages equipment inventory.
• Troubleshoots hardware including desktops, laptops, and printers.
• Provides customer support for standard applications.

Skills

Technical Support

Organizational Skills

Mac Operating Systems

Education

High School Diploma / GED

MCSE Certification

Tools

Microsoft Office Suite

Symantec Endpoint Protection

Microsoft System Center Configuration Manager

Job description

Our Client, a Healthcare company, is looking for a Desktop Support Specialist for their Newport Beach, CA location.

Responsibilities:

• Configures new Personal Computers (PCs) with Client's standard software and ""Standard PC"" guides.
• Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PC's that are redeployed in organization.
• Ensures that no data from prior users remain on system.
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of ewaste materials according to policy.
• Provides customer support for Client's standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
• Works with PC vendor technical support to resolve hardware issues.
• Configures and provides loaner equipment for customers when resolution is not immediate.
• Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
• Performs Incident Management process as specified.
• Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
• Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

Requirements:

• Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).
• High School Diploma / GED with minimum 2 years’ experience
• Required to service remote Client sites providing their own transportation and vehicle insurance
• One to three years previous work experience in technical support position
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products) experience
• MCSE certification

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the company

ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

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