Desktop Support Specialist

Smartsearchonline; Miami, Northern (FL, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Stefanini Group is seeking a Technical Support Specialist in Miami to deliver deskside IT support, diagnose and resolve desktop issues, and help maintain client workstations and devices.

The role requires 5+ years in desktop support, strong Windows/Mac OS skills, VPN and remote tools experience, and excellent communication to service clients in a global environment. This full-time position offers collaborative, customer-focused work with a focus on service excellence.

Qualifications

• Minimum 5 years in Desktop Support/IT Helpdesk.
• Experience configuring printers, PCs and laptops.
• Strong Windows and Mac OS support experience.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Hands-on with ServiceNow ticketing system.
• Excellent communication and customer service skills.
• Ability to work autonomously and in a team.

Responsibilities

• Provide deskside IT support quickly and professionally.
• Diagnose and resolve desktop problems on-site for clients.
• Install and maintain client workstations and devices.
• Record and resolve tickets in the ServiceNow system.
• Collaborate with global support teams to troubleshoot issues.
• Utilize tools for building, monitoring, and troubleshooting client devices.
• Participate in disaster recovery testing exercises.
• Follow logging and reporting procedures for desktop operations.
• Write Knowledgebase articles for client documentation.
• Meet or exceed customer service levels.
• Other duties as assigned by Level 2 Support Manager.

Skills

Strong communications skills

Excellent customer service

Time management

Multi-tasking

Autonomous work

Tools

ServiceNow

Remote Desktop

VDI

VPN

Job description

Join us to co-create solutions for a better future!

Job Details

Technical Support Specialist

Desktop Support Specialist Miami,FL

Posted:10/2/2026

Job Description Job ID#:

65088

Job Category:

Technical Support Specialist

Position Type:

Full Time

Duration:

Full Time

Shift:

1

Remaining Positions:

1

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Job Description

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager.

Job Requirements Details

• Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows 11 Migration.
• Hardware / Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking / Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Good time management skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Pay Range

$ 35.00 - $ 45.00