Deskside Technician II

Stefanini; California; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician II to provide frontline hardware support for end users in California. The role includes troubleshooting, break/fix work, preventative maintenance, and asset inventory management.

Proficiency with Windows and MacOS, Active Directory, and ServiceNow is expected, with strong communication and teamwork abilities. The position involves local travel within-state as needed, and collaboration with onsite and third-party vendors to ensure seamless

Qualifications

• Minimum 3 years of desktop support experience.
• Experience supporting Windows and MacOS environments.
• Experience with Active Directory and IT imaging/staging.
• Ability to manage equipment inventory and lifecycle.
• Strong troubleshooting and communication skills.

Responsibilities

• Troubleshoot and repair hardware on end-user devices.
• Perform break/fix replacements following knowledge base and instructions.
• Conduct preventative maintenance and asset inventory.
• Manage ServiceNow tickets and queues; escalate when needed.
• Coordinate on-site vendor and OEM interactions for lifecycle tasks.
• Support IT incidents related to network, data center, and user devices.

Skills

Windows support

MacOS support

Active Directory

ServiceNow

Hardware troubleshooting

Inventory management

Imaging and staging PCs

Vendor coordination

Team collaboration

Communication skills

Education

No specific degree required

Tools

ServiceNow

Imaging tools

Job description

Job Details

Deskside Technician II

Tokyo,CA

Posted:9/8/2026

Job Description

Job ID#: 64837

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Full Time

Remaining Positions: 1

Details

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Duties and Responsibilities:

• Troubleshooting and repairing hardware issues;
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
• Preventative maintenance (e.g., lifecycle);
• Troubleshooting HW issues on end user devices;
• Proper utilization of ServiceNow;
• ServiceNow queue management and Ticket follow-up;
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
• Critical project support that involves hardware and/or high-touch user experience;
• Perform comprehensive site hardware asset inventory;
• Maintain consumable device inventory count;
• Conduct spare part and loaner pool management;
• Support IMACR/D requests;
• Engage OEM for warranty repairs and follow up on status;
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed:

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Job Requirements Details:

Required Skills:

• 3 years of min. experience as Desktop Support Specialist.
• Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
• Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
• Active Directory
• Deploying IT equipment (Windows, Mac);
• Imaging and staging PCs;
• Managing the equipment inventory and lifecycle;
• Migrating End User data;
• Moving in scope IT equipment;
• Collecting and coordinating disposal of in scope IT equipment;
• Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Pay Range: Based on Experience