Desktop Support Specialist

Apex Systems; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist to join their dynamic team in San Antonio. This long-term contract role focuses on providing first-level support for a major government client, ensuring timely and professional resolution of technical issues. Candidates will leverage their critical thinking and communication skills to assist users effectively. With a focus on maintaining high standards of service, the role offers an exciting opportunity to work in a fast-paced environment while supporting essential IT services. If you have a passion for technology and a knack for problem-solving, this position is perfect for you.

Qualifications

• 2-3 years in help desk/desktop support required.
• CompTIA Security+ Certification is mandatory.

Responsibilities

• First-level support for all inbound calls and incidents.
• Accurate logging and tracking of all incidents.
• Timely resolution of desktop issues and escalation as needed.

Skills

Critical Thinking

Effective Communication

Hardware/Software Maintenance

Multitasking

Microsoft Office

Windows 7 and 10

Mobile Device Knowledge

Remote Access Applications

Team Collaboration

Technical Issue Resolution

Education

AA/AS Degree in Computer Science or related field

Tools

Service Desk Support Methodology

ITIL

HDI Certification

Job description

Apex Systems is looking for a Desktop Support Specialist to support one of our largest government clients in San Antonio, TX.

If interested in this opportunity, please send your resume and contact information to Tessa Moulds, Professional Recruiter, via [e-mail].

Long term contract – Contingent on performance

Locations: Ft. Sam OR Bank of America building in Downtown San Antonio

Client: Peraton - Supporting the Defense Health Agency

Requirements:

• Candidates must have the ability to obtain and/or maintain a Public Trust security clearance as a condition of employment.
• CompTIA Security+ Certified
• Microsoft Certified IT Professional (MCP) preferred
• 2 to 3 years of recent experience in a help desk/desktop support environment
• Familiar with Service Desk support methodology
• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
• Familiar with ITIL
• HDI certification preferred

Responsibilities:

• First-level support of all inbound calls, generating an Incident for all new issues.
• Accurately logging, ticketing, and tracking/owning all incidents.
• First contact resolution of desktop issues or follow proper escalation procedures.
• Provide accurate, timely, and professional resolution on all supported issues.
• Timely, accurate, thorough and professional follow-up on all Incidents.
• Quickly identify and escalate high-priority issues.
• Accurately triaging/assigning/escalating tickets per current processes and standards.
• Maintain dependable attendance and schedule adherence.

Skills:

• Strong critical thinking skills that facilitate expedient problem solving.
• The ability to effectively communicate technical matters to a non-technical audience.
• Hardware/software maintenance skills.
• Ability to multitask while staying focused in a fast-paced competitive environment.
• Proficient with Microsoft Office.
• Proficient with Windows 7 and Windows 10 operating systems.
• Knowledge of mobile devices.
• Experienced in the use of remote access applications.
• Able to work in a team environment.
• Able to resolve technical issues within the policies and guidelines provided.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting