Desktop Support Specialist

Compunnel Inc.; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Compunnel Inc. is seeking a Desktop Support Specialist in San Antonio, TX to provide tier 1 maintenance and support for desktop and laptop computers. The role involves hardware configuration, end-user training, and documenting support processes. Ideal candidates will have an associate degree in IT or relevant work experience, along with strong analytical and communication skills.

Qualifications

• Associate degree in IT or relevant work experience in IT.
• 5 years experience with ServiceNow and troubleshooting PCs.
• Proficient in Microsoft Office and capable of handling customer relations.

Responsibilities

• Configuring new hardware and providing end user training.
• Documenting troubleshooting guides and managing support tickets.
• Maintaining technical skills and documenting interactions with customers.

Skills

Analytical skills

Problem-solving abilities

Customer service skills

Communication skills

Education

Associate Degree in Computer Maintenance Technology

Computer Help Desk Specialist

Computer Network Administration

Tools

Microsoft Office Package

ServiceNow

Job description

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Base pay range

$20.00/hr - $22.00/hr

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Job Description -

"Position Summary: Provides tier 1 (intermediate level) maintenance and support for CPS Energy desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:

Tasks and Responsibilities:

• Unpacking and configuring new hardware

• Provide end user training on basic use and functionality of supported devices and software.

• Documentation and training of troubleshooting guides and installation procedures.

• Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals

• Research, identify and develop alternative solutions when new problems are encountered.

• Fully document all interactions in the ticketing system.

• Maintain technical skills through independent research.

Required Function 3:

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

• Relevant work experience in an IT Technical environment. – Servicenow – 5 yrs

• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory. -

• Familiar with LCD projectors and TV/Monitor.

• Basic knowledge of setup, support, and maintenance of printers, and plotters.

• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

• Ability to develop and maintain working relationships with customers and support teams.

• Strong analytical and problem-solving abilities.

• Well-developed written and verbal communication skills for interaction with all levels of personnel.

• Ability to meet goals and objectives.

• Effective interpersonal and customer service skills

• Ability to make recommendations and independent decisions.

• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

• Comfortable with change and ability to adapt to the changing needs of CPS Energy, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

• Ability to distinguish colors to identify electronics components and wiring.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Utilities

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