Desktop Support Specialist

SISL Global; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT services company is looking for a Desktop Support Specialist in San Antonio, TX. The ideal candidate will provide top-tier technical support and troubleshooting for both Windows and Mac systems. This role involves diagnosing and resolving advanced technical issues, training junior technicians, and ensuring compliance with IT policies. If you have a background in IT and excellent problem-solving skills, this might be the perfect opportunity for you.

Qualifications

• 2-4 years of experience in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Relevant certifications such as CompTIA A+, Network+ or MCDST are a plus.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software issues.
• Maintain accurate records using the company's ticketing system.
• Train and mentor junior support technicians as needed.

Skills

Troubleshooting

Problem-solving

Communication

Analytical skills

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft Office Suite

Active Directory

Job description

Direct message the job poster from SISL Global

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate's or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

· 2-4 years of experience in a desktop support or similar role.

· Strong knowledge of Windows and Mac operating systems.

· Proficiency with Microsoft Office Suite and other common software applications.

· Experience with Active Directory, group policies, and user account management.

· Familiarity with remote desktop tools and support software.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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