Desktop Support Specialist

Texas Pipe & Supply; Shreveport (LA); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Texas Pipe & Supply is seeking an IT Helpdesk Technician to provide technical assistance for end users, diagnose incidents, and support Windows, Android, iOS, and printers. The role spans desk- and field-based support, knowledge sharing, and SLA adherence in a fast-paced setting.

You will collaborate with teammates, communicate clearly, and ensure timely resolution of issues. Expect travel up to 10% to local sites, with a 70% office and 30% outside/warehouse work environment.

Formación

• Strong work ethic and follow through to completion.
• Ability to work independently and as part of a team.
• Excellent written and oral communication in English.
• Minimum of four (4) years of professional IT experience in a corporate environment.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, problem solving, and good judgement with SLAs.

Responsabilidades

• Provide technical assistance for all levels of end users, from frontline to C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

Conocimientos

IT Support

Communication

Teamwork

Time management

Troubleshooting

Customer service

Educación

Bachelor’s degree or IT certification desirable

Descripción del empleo

• Provide technical assistance for all levels of end users, from frontline to C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

Qualifications

• Strong work ethic and follow through of tasks to completion
• Ability to successfully and efficiently work independently and as a team member
• Excellent written and oral communication skills in the English language.
• Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication and problem solving.
• Mindful of SLAs and uses good judgement when following escalation path
• Excellent time management and multitasking skills

Environmental Expectations

• Work Environment- 70% office, 30% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.
• Travel – 10% - Coverage of local sites as needed.
• Physical Requirements- Day-to-day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs.
• Desktop OS Landscape – 98% Windows, 2% Linux
• Attendance- Regular attendance in office with established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required.
• Must be able to work with a team mindset putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.