Desktop Support Specialist

Empath Health; Ocala (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

Empath Health is seeking a Desktop Support Specialist to provide technical support and maintain desktop and mobile device systems for colleagues within their service area and across the organization.

This role involves installing software, configuring system settings, troubleshooting hardware/software issues, and responding to ticket requests while occasionally traveling to other sites for on-site deskside support.

Qualifications

• Associate or Bachelor degree in Computer Science or related field required or equivalent work experience.
• ITIL knowledge and industry certifications preferred.
• Experience providing end-user IT support across desktops, laptops, and mobile devices.

Responsibilities

• Support end-users for desktops, laptops, and mobile devices including telecom and email services.
• Diagnose and implement solutions to prevent recurring issues and minimize downtime.
• Perform hardware/software inventory and maintain accurate records.
• Participate in on-call rotation and provide deskside support as needed.
• Travel between facilities to deliver on-site IT support.

Skills

End-user support

Windows OS

On-call rotation

Customer service

Education

Bachelor's degree in Computer Science

Associate's degree in related field

ITIL knowledge

Tools

Microsoft Certification

CompTIA A+ Certification

Job description

Empath Health is seeking a Desktop Support Specialist is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and as needed, across the organization. This position involves installing software and updates, configuring system settings, and troubleshooting hardware and software issues. The Desktop Support Administrator responds to incoming ticket requests, calls, and walk‑in requests and when needed, travels to other sites to provide on‑site, deskside support to the client. In addition, this position will perform service desk functions, on‑site functionals tasks, and be available to support clients through participation in on‑call rotation.

What you’ll Do

• Applies technical knowledge to support end‑users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end‑user.
• Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• Participates in on‑call rotation.
• May be required to travel between facilities.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry‑Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate’s or Bachelor’s degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end‑user support over a wide range of systems. Or, an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows, 7, 8, and/or 10 strongly preferred.;CompTia A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience with end‑user IT support (e.g., Windows operating systems, PC hardware, antivirus tools. personal firewall tools, web browser, MS Office applications).
• Must be available for and participate in on‑call rotation overnight and weekends.
• Ability to work on‑site and travel between locations as needed. Has a valid active driver’s license, reliable transportation, and auto insurance.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not‑for‑profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non‑discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health’s online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.