Desktop Support Specialist

Stefanini North America and APAC; New York (NY); On-site; USD 60,000 - 130,000; Full time

Job summary

A leading company in the financial services sector is seeking a Desktop Support Engineer to provide professional IT support. The role involves troubleshooting desktop issues, configuring workstations, and collaborating with global support teams. Candidates should have a strong background in desktop support with excellent communication skills and a proven track record in customer service.

Benefits

Medical insurance

Vision insurance

Qualifications

• 5+ years in Desktop Support/IT Helpdesk role.
• Experience with Windows and MAC OS support.
• Proven customer service skills in a financial environment.

Responsibilities

• Provide deskside IT support and troubleshoot desktop problems.
• Install and configure client workstations and related hardware.
• Utilize ticket management system to resolve client issues.

Skills

Troubleshooting

Communication

Analytical Skills

Organizational Skills

Tools

ServiceNow

Job description

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• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking, Financial Services, and Investment Banking

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Medical insurance

Vision insurance

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