Desktop Support Specialist

Newmark; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Newmark is seeking an IT Operations Engineer Level 1 (Desktop Support Specialist) to provide proactive technology support to executive leadership and high-profile clients in Midtown Manhattan. You will maintain systems, resolve complex hardware and software issues, manage mobile devices, and ensure security and disaster recovery readiness while maintaining discretion.

This role requires strong communication, urgency, and a professional approach to supporting senior executives and their workflows

Qualifications

• Experience supporting executives and VIPs.
• Strong knowledge of Windows Server, Exchange, and O365.
• Proven ability to diagnose and resolve complex technical issues with minimal downtime.

Responsibilities

• Monitor and maintain systems to prevent disruptions.
• Diagnose and resolve hardware, software, and connectivity issues.
• Maintain strict confidentiality and security protocols when handling sensitive information.
• Advise on technologies, upgrades, and optimizations for executive workflows.
• Participate in disaster recovery planning and business continuity for executive systems.
• Document configurations and provide discreet training to VIP users.

Skills

Microsoft ecosystems

Mobile device management

Networking & security

Troubleshooting & support

Executive support

Tools

Remote access tools

Backup solutions

Job description

Job Title: IT Operations Engineer Level 1 (Desktop Support Specialist)

Location: Onsite Midtown, NYC

Firm Overview:

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leading commercial real estate advisor and service provider to large institutional investors and other owners, global corporations and other occupiers, and lenders. Built with purpose and driven by excellence, Newmark’s comprehensive platform is uniquely tailored to provide superior outcomes to clients. For the twelve months ended June 30, 2026, Newmark generated revenues of more than $3.6 billion. As of June 30, 2026, Newmark and its business partners together operated from over 195 offices with more than 10,000 professionals across four continents. Learn more at nmrk.com or follow @newmark.

The Tech Support role is dedicated to delivering exceptional, personalized technology support to executive leadership and high-profile clients. This position ensures seamless operation of all technology systems, providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Responsibilities:

• Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise.
• Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality & Security:
• Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery & Continuity:
• Participate in planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation & Training:
• Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.

Technical Expertise Required:

• Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365).
• Proficiency in mobile device management (iOS, Android) and remote access technologies.
• Strong understanding of networking, voice systems, and security protocols.
• Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning.
• Other duties may be assigned.

Key Attributes:

• Exceptional communication and interpersonal skills.
• Ability to work under pressure with urgency and precision.
• High level of discretion and professionalism.
• Strong problem-solving and analytical skills.

Work Schedule:

• Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Extended coverage: two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.

The expected base salary for this position ranges from $70,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement plan with employer matching), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions:

Normal working conditions with the absence of disagreeable elements.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.