Desktop Support Specialist

ManpowerGroup; Milwaukee (WI); On-site; USD 28,000 - 40,000; Full time

Job summary

Experis Game Solutions in Milwaukee is seeking a Desktop Support Specialist to join the IT team supporting the game testing lab. You will be the first point of contact for technical issues and help keep hardware, software, and network systems running smoothly.

We value timely problem-solving, clear communication, and a customer-focused approach. The role offers exposure to cutting-edge gaming technology and opportunities for professional development in a dynamic environment.

Qualifications

• Industry certifications such as A+ and Network+.
• 1–3 years of proven experience in a customer-focused technical role.
• Experience with Windows and macOS operating systems.
• Ability to prioritize and manage multiple tasks and projects.
• Strong written and interpersonal communication skills.

Responsibilities

• Act as the initial point of contact for computer and system-related concerns.
• Draft detailed reports documenting requests, resolutions, dates and people involved.
• Assist management in creating training materials on computer troubleshooting and usage.
• Organize and file documentation for warranties and instructional guides.
• Troubleshoot hardware issues and resolve network interruption problems.

Skills

Time management

Interpersonal skills

Proactive problem solving

Customer-focused

Education

A+ certification

Network+ certification

Tools

Windows OS

macOS

Job description

At Experis Game Solutions, we partner with developers and publishers of video games on all platforms to improve testing coverage using the latest technology. As a Desktop Support Specialist, you will be part of the IT department supporting the game testing lab. The ideal candidate will have strong time-management skills, excellent interpersonal skills, and a proactive approach to problem-solving which will align successfully in the organization.

Job Title: Desktop Support Specialist

Location: Milwaukee WI

Pay Range: $25

What's the Job?

• Act as the initial point of contact for computer and system-related concerns from clients or other employees.

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

• Assist management in creating training materials pertaining to computer troubleshooting and usage.

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

• Troubleshoot and diagnose hardware problems and resolve technical issues related to network interruptions.

What's Needed?

• Industry-specific certification such as A+, Network+.

• 1-3 years of proven experience in a customer-focused position involving technical knowledge.

• Extensive experience working with different operating systems including Windows and Mac OS.

• Ability to prioritize and manage several tasks and projects efficiently.

• Professional written and interpersonal skills are essential when communicating with customers and clients.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.

• Be part of a diverse team that values different perspectives.

• Engage in continuous learning and professional development.

• Contribute to the success of exciting gaming projects.

• Work with the latest technology in the gaming industry.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.