Bilingual Deskside Technician I - Spanish

Stefanini; Miami (FL); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Professional development eLearning

Resumo da oferta

Stefanini is seeking a Deskside Technician I in Miami, FL to provide in-person IT support in a large corporate environment. The role covers desktop/laptop support, OS issues, mobile devices, printers, and AV equipment, with after-hours on-call responsibilities.

The ideal candidate has at least one year of deskside support experience in an international setting and strong communication skills. A high school diploma is required, with opportunities for professional development and growth within

Qualificações

• One year of deskside IT support experience in an international environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, mobile devices, printers and PC hardware.
• Excellent verbal and written communication skills, plus professionalism under pressure.
• Ability to support remote facilities and users.
• Willingness to learn new technologies and provide after-hours support.

Responsabilidades

• Provide deskside IT support in a large corporate environment.
• Maintain and repair IT equipment, devices, and peripherals.
• Troubleshoot hardware and software issues on Windows, Mac, and mobile devices.
• Document configurations and incidents in the ticketing system.
• Assist with asset inventory and on-call coverage as needed.

Conhecimentos

Deskside IT support

Mac OS support

Windows OS support

Mobile devices support

Printer/scanner support

Remote facilities support

Excellent communication

Team collaboration

Formação académica

High school diploma

Ferramentas

Microsoft Office

Ticketing system

Descrição da oferta de emprego

Job Details

Deskside Technician I

Bilingual Deskside Technician I - Spanish Miami,FL Posted:10/30/2026 Job Description

Job ID#: 65296

Job Category: Deskside Technician I

Position Type: Full Time

Remaining Positions: 1

Details:

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Support IT equipment in large corporate environment
• Desktop/laptop tech support
• Windows 10, MAC, Android, and iOS operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate knowledge base articles
• Ability to work on-call and other after-hours support needs
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making

Job Requirements Details

What do you need to succeed?

• One year of deskside IT support experience in an international environment
• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Ability to follow directions of next level support teams when providing Smart Hands support
• Excellent verbal and written communication skills
• Ability to communicate technical information to nontechnical people
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Deskside / desktop / end-user computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• High school diploma (required)

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Pay Range

Based on Experience