Desktop Support Specialist

Bridgevieweye; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Desktop Support Specialist to join their IT team. This role involves providing comprehensive computer support across various departments, ensuring optimal performance of hardware and software systems. You will be responsible for troubleshooting issues, managing support tickets, and training employees. The ideal candidate will possess strong communication skills and a detail-oriented approach, ready to tackle challenges in a fast-paced environment. If you are passionate about technology and eager to grow within a supportive team, this opportunity is perfect for you.

Qualifications

• Experience in diagnosing and repairing hardware and software issues.
• Ability to provide IT support and employee training.

Responsibilities

• Install, diagnose, and maintain hardware and software for optimal performance.
• Provide employee training and handle Help Desk calls.

Skills

Help Desk Support

Hardware Installation

Software Troubleshooting

Communication Skills

Analytical Skills

Education

Associate Degree in IT

CompTIA A+

CompTIA Net+

CompTIA Security+

CompTIA Server+

Tools

Ring Central

Support Ticketing Systems

Job description

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Description

Position Summary: The IT Desktop Support Specialist provides computer support to all departments and locations within Bridgeview Eye Partners (BVEP). Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and software, ensuring optimal workstation performance. This person handles Help Desk calls promptly and provides employee training and assistance as needed.

Reports To:

IT Systems Director

Wage:

$19.00-$22.00

Location:

Indianapolis, IN

Essential Responsibilities:

1. Install, diagnose, repair, maintain, and upgrade hardware and software across departments to ensure optimal performance, including managing support tickets.
2. Provide employee training and IT support as needed.
3. Preferred experience with Ring Central administration and troubleshooting.
4. Maintain and utilize support ticketing systems to track and prioritize issues.
5. Escalate issues to appropriate resources when necessary.
6. Troubleshoot computer, printer, and peripheral device issues.
7. Coordinate with supervisors for outside support.
8. Maintain IT inventory, including documentation of devices, software, and hardware.
9. Document all IT-related procedures and updates.
10. Assist with network cabling installation and troubleshooting broadband and telephone connections.
11. Support AV setup for outside presentations.
12. Participate in on-call rotations, including nights and weekends.
13. Perform additional duties as assigned by the IT Systems Director.

Education & Experience:

• Associate degree in IT or related field preferred; equivalent experience considered.
• Preferred certifications include CompTIA A+, Net+, Security+, Server+ or similar.

Competencies:

• Excellent communication skills (interpersonal, written, verbal).
• Strong organizational skills and attention to detail.
• Ability to learn on the job or through courses.
• Analytical and problem-solving skills.
• Professional, courteous demeanor.
• Proactive and adaptable, capable of working under pressure.
• Ability to handle multiple tasks simultaneously.
• Flexible schedule, including nights and weekends as needed.

Physical Demands & Work Environment:

• Physical activities include standing, reaching, walking, lifting, talking.
• Medium physical effort; may exert up to 50 pounds occasionally.
• Requires close visual acuity.
• Travel is required; valid driver’s license needed.

Personal Development:

• Complete required training within 90 days of employment.
• Encouraged participation in further educational opportunities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Medical Practices