Desktop Support Specialist

Brooksource; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail real estate is looking for a Tier 2 IT Support Technician to join their team. In this role, you will provide essential technical support to end-users, manage device deployments, and handle system administration tasks. The ideal candidate will have a strong technical background and excel in problem-solving within a corporate IT environment. This position offers a 6-month contract-to-hire opportunity with a focus on maintaining SLA compliance and contributing to knowledge base articles. If you're ready to make an impact while working in a dynamic setting, this is the perfect chance for you.

Benefits

Dental insurance

Health insurance

Vision insurance

Downtown parking covered

Qualifications

• 3-4+ years of IT support experience required.
• Experience in environments with 400-500 users preferred.

Responsibilities

• Provide Tier 2 technical support for HQ employees.
• Manage Windows & Mac device deployment and imaging.

Skills

IT Support

Problem-Solving

Windows OS

Mac OS

iPhone/iPad Deployment

Active Directory

Intune

Device Management

Job description

Tier 2 IT Desktop Support

Location: Onsite, Downtown IN | Monday–Friday, 8 AM – 5 PM

Contract: 6-Month Contract-to-Hire


Role Overview:

We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.

Key Responsibilities:

1. End-User Support: Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.
2. Device Management: Support Windows & Mac (100+ Macs), iPhone/iPad deployment, and laptop imaging & deployment.
3. System Administration: Handle Active Directory tasks (password resets, unlocking accounts).
4. Intune & Print Management: Manage Intune MDM and multi-function printers.
5. KPI-Driven Performance: Maintain SLA compliance—most issues resolved within 3 days and contribute 2 knowledge base articles per month.

Requirements:

1. 3-4+ years of IT support experience
2. Experience in 400-500 user environments
3. Strong knowledge of Windows OS, Mac, iPhone/iPad deployment
4. Experience with Intune, Active Directory, and Imaging/Deployment
5. Ability to work efficiently within defined SLA/KPI metrics

Additional Details:

1. Interview Process: Two rounds, virtual
2. Downtown Parking Covered

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Benefits:

1. Dental insurance
2. Health insurance
3. Vision insurance

Schedule:

1. 8 hour shift
2. Monday to Friday

Ability to Commute:
Indianapolis, IN 46204 (Required)

Ability to Relocate:
Indianapolis, IN 46204: Relocate before starting work (Required)

Work Location: In person