Desktop Support Specialist

Midwest Eye Consultants; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Desktop Support Specialist in a forward-thinking medical practice. This role focuses on providing essential IT support, ensuring optimal workstation performance, and assisting employees with their technical needs. You'll be responsible for troubleshooting hardware and software issues, maintaining IT inventory, and providing training to staff. If you're a proactive problem solver with excellent communication skills, this entry-level position offers a fantastic opportunity to grow in the IT field while making a meaningful impact in healthcare.

Qualifications

• Preferred experience in IT support with a focus on hardware and software.
• Certifications like CompTIA A+, Net+, Security+, Server+ are valued.

Responsibilities

• Install and maintain hardware and software across departments.
• Provide training and support for employees on IT-related issues.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Adaptability

Education

Associate Degree in IT

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA Security+ Certification

Tools

Ring Central

Ticketing Systems

Job description

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Position Summary

The IT Desktop Support Specialist provides computer support to all departments and locations within Bridgeview Eye Partners (BVEP). Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal workstation performance. This person processes Help Desk calls promptly and provides employee training and assistance as needed.

Reports To

IT Systems Director

Wage

$19.00-$22.00

Location

Indianapolis, IN

Essential Responsibilities

1. Install, diagnose repairs, maintain, and upgrade hardware and software across departments, including support ticketing and maintenance.
2. Provide employee training and IT assistance.
3. Preferred experience with Ring Central administration and troubleshooting.
4. Maintain support ticketing systems to track and prioritize issues.
5. Escalate issues as needed.
6. Troubleshoot computer, printer, and peripheral equipment issues.
7. Coordinate with supervisors for outside support.
8. Maintain IT inventory and documentation.
9. Oversee network cabling installations and troubleshoot broadband and telephone connections.
10. Support AV equipment for outside presentations.
11. Participate in on-call rotations, including nights and weekends.
12. Perform other duties as assigned by the IT Systems Director.

Education and Experience

• An associate degree in IT or related field is preferred; equivalent experience considered.
• Certifications like CompTIA A+, Net+, Security+, Server+ or similar are preferred.

Competencies

• Excellent communication skills.
• Detail-oriented with strong organizational skills.
• Quick learner with problem-solving skills.
• Polite, professional, and courteous.
• Proactive and adaptable, able to work under pressure.
• Ability to handle multiple tasks simultaneously.
• Flexible schedule, including nights and weekends.

Physical Demands and Work Environment

• Physical activities include standing, stooping, reaching, walking, lifting, and talking.
• Medium work exerting up to 50 pounds occasionally.
• Requires close visual acuity.
• Travel is required; a valid driver’s license is necessary.

Personal Development

• Training during the initial 90 days on hardware/software and responsibilities.
• Encouraged participation in educational opportunities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Medical Practices