Desktop Support Specialist

TieTalent; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Tier 2 IT Support Technician with a leading firm in retail real estate. This role offers the opportunity to provide essential technical support to HQ employees, focusing on device management and system administration. You'll work in a fast-paced environment, ensuring compliance with service level agreements and contributing to knowledge management. With a commitment to employee well-being, the company covers downtown parking and offers comprehensive health benefits. If you're passionate about IT support and looking for a rewarding career path, this is the perfect opportunity for you.

Benefits

Dental insurance

Health insurance

Vision insurance

Downtown Parking Covered

Qualifications

• 3-4+ years of IT support experience in corporate environments.
• Strong knowledge of Windows OS and Mac deployment.

Responsibilities

• Provide Tier 2 technical support for HQ employees.
• Manage device deployment and Active Directory tasks.

Skills

IT Support Experience

Problem-Solving Skills

Windows OS

Mac OS

Intune

Active Directory

Device Management

Tools

Intune

Active Directory

Job description

About

Tier 2 IT Desktop Support

Location: Onsite, Downtown IN | Monday–Friday, 8 AM – 5 PM

Contract: 6-Month Contract-to-Hire

Role Overview

We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.

Key Responsibilities

• End-User Support: Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.
• Device Management: Support Windows & Mac (100+ Macs), iPhone/iPad deployment, and laptop imaging & deployment.
• System Administration: Handle Active Directory tasks (password resets, unlocking accounts).
• Intune & Print Management: Manage Intune MDM and multi-function printers.
• KPI-Driven Performance: Maintain SLA compliance—most issues resolved within 3 days and contribute 2 knowledge base articles per month.
  
  

Requirements

• 3-4+ years of IT support experience
• Experience in 400-500 user environments
• Strong knowledge of Windows OS, Mac, iPhone/iPad deployment
• Experience with Intune, Active Directory, and Imaging/Deployment
• Ability to work efficiently within defined SLA/KPI metrics
  
  

Additional Details

• Interview Process: Two rounds, virtual
• Downtown Parking Covered
  
  

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Benefits

• Dental insurance
• Health insurance
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday
  
  

Ability To Commute

• Indianapolis, IN 46204 (Required)
  
  

Ability To Relocate

• Indianapolis, IN 46204: Relocate before starting work (Required)
  
  

Work Location: In person

Nice-to-have skills

• InTune
• Active Directory
• Indianapolis, Indiana
  
  

Work experience

• Desktop Support
  
  

Languages

• English