Desktop Support Specialist

Truck Country, Inc.; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist to join their team in Indianapolis. This role involves providing technical assistance to users, resolving computer problems, and supporting hardware configurations. The ideal candidate will possess strong problem-solving skills and a commitment to outstanding customer service. With a full benefits package and opportunities for growth, this position is perfect for someone passionate about technology and helping others. Join a respected organization with nearly 60 years of service in the trucking industry and make a difference in users' experiences every day.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation

Paid Holidays

Qualifications

• Prior experience supporting network and PC hardware & software applications.
• Knowledge of Windows Server/Active Directory is a plus.

Responsibilities

• Provide technical assistance to computer users in person and electronically.
• Assist senior IT staff in configuring hardware and network devices.

Skills

Problem Solving

Troubleshooting

Customer Service

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in Computer Science

2-year Associates degree with experience

Tools

Windows 10

Windows 11

MS Office/Outlook

Windows Server

Active Directory

Job description

McCoy Group, parent company of Truck Country/Stoops Freightliner-Western Star, Foodliner, Quest Liner, Foodliner Mexico/Quest Liner Mexico and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our office in Indianapolis, Indiana.

Overview of the position

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically


• Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting


• Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices


• Consult with users, identifying and documenting system requirements/specifications


• Perform onsite configuration, installation, testing and documentation of network components

Requirements

• Strong problem solving and troubleshooting skills


• Excellent interpersonal and communication skills


• Outstanding Customer Service, creating positive experiences in every interaction with users


• Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook


• Knowledge of Windows Server/Active Directory a plus


• Occasional travel throughout Indiana, Kentucky, Michigan and Ohio


• Bachelor's degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience

Full benefit package, including health, dental & vision insurance. 401(k). Paid vacation & holidays.

About Truck Country / Stoops Freightliner-Western Star: Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Affirmative Action/Equal Opportunity Employer: Qualified women, minorities, and people with disabilities are encouraged to apply.