Desktop support specialist

Computer Aid, Inc.; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Desktop Support Specialist to provide remote technical support for hardware and software to over 110 veterinary clinics. This full-time role requires proficiency in MDM and O365 troubleshooting, along with the ability to work PST hours. Candidates should have a Bachelor's degree or equivalent experience and at least 3 years of professional experience in a technical support role.

Qualifications

• 3 years of professional work experience required.
• Experience supporting Telecom is a plus.
• Aptitude for building/supporting data networks.

Responsibilities

• Provide remote hardware and software support.
• Respond to service requests and document issues.
• Install desktop hardware and software packages.

Skills

Proficiency in MDM

O365 troubleshooting

User management

Data communication knowledge

Network concepts

LAN/WAN/MAN knowledge

Wireless networks

Bilingual (English and Spanish)

Education

Bachelor's degree in a technical discipline

High school diploma/GED with equivalent experience

Tools

ServiceNow

Dameware

SCCM

Veterinary Practice Management Software

Job description

Job ID Number

R5229

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a Desktop Support Specialist, you will be responsible for providing remote hardware and software support. We are seeking someone able to work PST hours to support our client.

Job Description

We are seeking a Desktop Support Specialist to provide hardware and software support for our client. This position is full-time, remote, and on a month-by-month contract.

Candidates must be able to work PST hours to support the client.

What You'll Do

1. Respond professionally and courteously to all service requests and business entities
2. Utilize remoting tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 veterinarian clinics and hospitals
3. Monitor work queues, open, update, and close ServiceNow incidents
4. Document user requests or issues thoroughly and accurately, including diagnostic steps and resolutions
5. Act as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services
6. Install desktop hardware/peripherals and printers
7. Install individual software packages as needed for all users
8. Use imaging software to expedite large equipment rollouts
9. Support satellite offices, such as clinical sites
10. Keep system information up to date in the ticketing system for asset tracking
11. Rotate on-call schedule with the team
12. Install and support Veterinary Practice Management Software
13. Assist C-level executives, Directors, Doctors, nurses, etc.
14. Maintain a positive attitude and willingness to learn
15. Communicate effectively in both English and Spanish

What You'll Need

Required:

• Bachelor's degree in a technical discipline or high school diploma/GED with equivalent experience
• 3 years of professional work experience
• Experience supporting Telecom
• Proficiency in MDM, O365 troubleshooting, and user management
• Knowledge of data communication and network concepts, principles, and fundamentals
• Experience or aptitude for building/supporting data networks
• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

Physical Demands

• Ability to perform essential job functions safely and successfully, in compliance with ADA and other standards
• Sedentary work involving mostly sitting, with occasional movement around the office
• Ability to conduct repetitive tasks on a computer using mouse, keyboard, and monitor

Reasonable Accommodation

If you require a reasonable accommodation during the application or employment process, please contact [e-mail] or call [phone].

Equal Opportunity Policy

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. Employment decisions are based on job requirements. Harassment and retaliation are prohibited.