Desktop Support Specialist

DBI Staffing; Dallas (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading staffing company is seeking a Desktop Support Specialist to provide timely support in a law firm environment. The role involves troubleshooting hardware and software issues, documenting resolutions, and collaborating with IT teams. Ideal candidates will have strong analytical skills, experience with Windows systems, and excellent communication abilities.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5 years minimum experience in technical support.
• Strong knowledge of Windows networking fundamentals.
• Experience working with C level executives.

Responsibilities

• Provide desktop support to all personnel in a law firm environment.
• Troubleshoot problems with Windows based workstations and applications.
• Document customer issue history and resolutions.

Skills

Analytical Skills

Problem Solving

Interpersonal Skills

Written Communication

Verbal Communication

Tools

Windows 10

Microsoft Office

Citrix

VMware

MacOS

iOS

Job description

This range is provided by DBI Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

DESCRIPTION

Provide accurate and timely desktop support to all personnel in the use of approved firm applications within a 24 by 7 law firm environment.

Responsibilities

• Field incoming help requests from end users in a courteous and timely manner.
• Troubleshoot problems with Windows based workstations, custom applications, email, network and peripheral equipment.
• Clearly document customer issue history and issue resolution in call tracking application.
• Able to identify recurring problems and work toward root cause analysis with proactive preventative solutions.
• Update the support knowledge base as new resolutions are discovered.
• Maintain an expert level knowledge of the platform’s operating systems, standard applications and computer hardware solutions in use at the firm.
• Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows, Apple and Android operating systems as well as BlackBerry smart phones.
• Prioritize and escalate problems as required to the appropriate IT teams.
• Update senior It management of VIP issues via VIP email template.
• Collaborate with other IT teams as needed to determine and resolve issues.
• Actively monitor work queues for timely completion of customer requests.
• Pre-meeting conference room set up and support of audio/visual equipment as needed.
• Provide training to new technical support analysts.
• Participate and lead on special projects.
• Process forms for loaner equipment and tracks the equipment when due for return.
• Arrive to work on time and takes lunch break during scheduled hours to ensure no loss of phone coverage.

Qualifications

• 5 years minimum experience in technical support
• Superior analytical and problem solving skills.
• Ability to manage multiple, often competing priorities and tasks and follow through to completion on strict deadlines.
• Excellent written and verbal skills.
• Friendly presence and helpful attitude; good interpersonal skills
• Ability to work overtime as needed.
• Experience working with C level executives
• Strong knowledge of Windows 10.
• Expert Microsoft Office knowledge.
• Experience in a Citrix or VMware environment.
• Knowledge of Windows networking fundamentals including routing, TCP/IP, DNS & DHCP.
• Familiarity with end user technologies (i.e. Phones, iPads, Android based phones).
• Strong knowledge of Document management systems.
• Intermediate knowledge of MacOS and iOS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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