Desktop Support Internship

KeyCorp; Cleveland (OH); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

KeyCorp is seeking an IT Support Specialist to assist across corporate, campus, and data center locations. You will install, support, and maintain desktop applications, manage tickets to SLA, and track IT assets throughout their lifecycle.

The role requires experience with Windows and Mac OS, SCCM, and strong customer service skills. A hybrid work arrangement is offered with in-office presence prioritized.

Qualifications

• Enrolled in Computer Science or related business coursework, or degree in CS/business, or equivalent work experience.
• Strong customer service oriented approach and positive team player attitude.
• Excellent verbal and written communication with technical and non-technical staff.

Responsibilities

• Support Key's computer platforms at corporate, campus and data center locations.
• Install, support, and maintain desktop applications; manage tickets to SLA.
• Provide OS support for Windows and Mac OS; document procedures and outcomes.
• Track IT assets through the computer lifecycle; configure and troubleshoot hardware/network connectivity.

Skills

Enrolled in Computer Science

Customer service

Interpersonal communication

Education

CS or Business degree

Tools

SCCM

Windows & Mac OS support

Job description

Location:4900 Tiedeman Road, Brooklyn OhioRequired Skills·Enrolled in Computer Science and/or business course work, Or already holding a degree in computerscience and/or business or, or the work experience equivalent.· Work within a customer oriented, positive team environment. Great face forward customer service ability.· Demonstrate strong interpersonal, verbal, and written communication skills for communications withtechnical and non-technical staff.Desired Skills· Technical support experience in a computer support environment· Configure, troubleshoot and repair hardware· Configure network connectivity, including mobile computing· Demonstrate functional knowledge of information security and best practices· Possess excellent customer service skills· Thinks out of the box· Accepts personal responsibility and is a team playerEssential Job Functions· Engage in the support of Key’s computer platforms at corporate, campus and data center locations· Provide support on single projects and initiatives within scope, budget and timeline· Track corporate IT assets throughout computer lifecycle· Install, support, and maintain desktop applications· Provision applications using Microsoft System Center Configuration Manager (SCCM)· Support desktop and mobile operating systems· Provide high level of customer service to Key's internal client base· Effectively communicate with the end user· Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers· Complete work on assigned tickets within SLA· Use industry standard concepts, practices, and procedures· Rely on documented and established guidelines to perform the functions of the job· Communicate using excellent grammar and listening skills· Work closely with team and produce clear documentation· Learn new things and adapt to new proceduresCOMPENSATION AND BENEFITSThis position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 10/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].#LI-Hybrid