Desktop Support III # 26-18330

US Tech Solutions; Arkansas; On-site; USD 42,000 - 52,000; Full time

Job summary

US Tech Solutions is seeking a hands-on desktop support specialist for an 18-month contract to hire. The role involves in-person end-user support, maintaining PC hardware and software, and ensuring tools are ready for employees to perform their jobs.

Strong AD administration and OS/office software knowledge are required. The candidate should have an undergraduate degree or vocational certificate or 2 years of information systems experience, with a focus on discretion and independent judgment in

Qualifications

• Desktop/desk-side support experience with strong customer service.
• Knowledge of operating systems, Microsoft Office, and software applications.
• Experience troubleshooting software applications and systems.
• Active Directory administration experience.

Responsibilities

• Provide desktop support to employees and ensure they have working tools with minimal disruption.
• Meet face-to-face with end users in a hands-on position.
• Utilize knowledge base and assist with software applications troubleshooting.
• Assist with hardware repairs and related IT tasks as needed.

Skills

Desktop support

Active Directory administration

Operating systems

Microsoft Office

Troubleshooting software

Education

Undergraduate degree or vocational certificate

Job description

Duration: 18 months

Type: Contract to hire

Description:

• Provide support of all desktop personal computers and related equipment and to ensure that all employees have the appropriate tools to perform their job function and that these tools are kept in working order and, where necessary, repaired with the minimum of user disruption. hands on position - will be meeting face to face with end users.
• The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 2 years of experience in information systems, preferably in a technology environment. duties require staff to exercise a high degree of discretion and independent judgment.
• 2-3 years desktop/desk-side support with exceptional customer service. knowledge of operating systems, microsoft office suite and software applications. extensive experience troubleshooting software applications.
• Knowledge base is available for client's proprietary software applications. experience with active directory administration.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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