Desktop Support Engineer - Vitis Technologies

Prosource; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Vitis Technologies, a Prosource company, seeks a Desktop Support Engineer to manage hardware/software installation, troubleshooting, and maintenance. You will plan upgrades, test new tools, and document processes to ensure secure, efficient endpoints.

Strong certification background is preferred and practical malware remediation experience is a plus. Join a customer-focused IT and cybersecurity solutions provider eager to deliver reliable user experiences and robust support across client

Qualifications

• Desktop Support Engineers must have at least 2 years of relevant experience.
• Training or certifications show ability to perform the tasks listed.
• The most current versions of certifications are preferred.

Responsibilities

• Configure, install, repair, and maintain hardware and software.
• Install, support, troubleshoot, and recommend software as needed.
• Plan and implement hardware and software upgrades.
• Test and approve new hardware and software, then deploy.
• Repair workstations infected with malware and document procedures.
• Create and maintain setup and maintenance documentation.

Tools

Microsoft 365 Fundamentals

Modern Desktop Administrator

Security Administrator

CompTIA A+

Job description

Description

Vitis Technologies is a Prosource company offers fully managed information technology (IT) and cybersecurity solutions that protect, power, and connect organizations. Vitis pairs industry-leading resources and IT expertise with a people-first approach to service that streamlines operations, increases uptime, and decreases risk.

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.

The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following:

• Configure, install, repair, and maintain hardware and software


• Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request


• Research, suggest, plan, and implement hardware and software upgrades and expansions


• Research, evaluate, test, recommend for approval, and implement hardware and software as approved


• Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested


• Research, test, recommend for approval, and implement approved hardware and software


• Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software


• Verify that all Hardware receives approved Hardware Enhancements and Upgrades

Requirements

Desktop Support Engineers shall possess the training, certifications and/or experience (at least 2 years) sufficient to demonstrate the ability to perform the tasks described above. The following are examples of training and certifications that may demonstrate an individual has the ability to perform the tasks required of the Desktop Support Engineer (the most current versions of certifications are preferred):

• Microsoft Certified: Microsoft 365 Fundamentals


• Microsoft 365 Certified: Modern Desktop Administrator Associate


• Microsoft 365: Security Administrator Associate


• CompTIA A+ Server+